How To Cancel DocuSign Subscription? Are you looking to bid farewell to your DocuSign subscription and close your account? Whether you’ve found an alternative e-signature solution or simply need to cut down on expenses, canceling your DocuSign subscription is a straightforward process when you know the ropes. In this comprehensive guide, we’ll walk you through the steps to effectively cancel DocuSign Subscription and Close Account. So, if you’re ready to regain control of your subscription, let’s dive into the process.
DocuSign has been a lifesaver for countless businesses and individuals seeking a convenient way to handle electronic signatures. However, circumstances change, and you might be at a point where DocuSign no longer aligns with your needs. Perhaps you’ve upgraded to a different plan, or maybe you’ve successfully completed your project and no longer require the service. Whatever the reason, understanding how to cancel your DocuSign subscription is crucial to managing your expenses effectively. We’ll provide you with a step-by-step guide, tips, and insights to ensure you navigate the cancellation process smoothly and without any headaches.
Canceling your DocuSign subscription isn’t something you do every day, but when the need arises, you want it to be painless and quick. Our guide aims to simplify the process, answering any questions you may have along the way. By the end of this article, you’ll have a clear understanding of the steps required, any potential pitfalls to avoid, and the confidence to initiate your DocuSign Subscription & Close Account cancellation with ease.
Ready to regain control of your subscription and learn how to cancel your DocuSign Subscription & Close Account? Let’s get started with the step-by-step process that will ensure a seamless experience. Whether you’re a business owner looking to save on expenses or an individual user seeking a different solution, taking control of your DocuSign subscription begins here.
How to Cancel DocuSign Subscription?
DocuSign is a powerful tool for managing electronic signatures and documents. However, there may come a time when you need to cancel your subscription or close your account. Whether you’re looking to downgrade your plan or say goodbye to DocuSign, this step-by-step guide will walk you through the process.
Before You Begin
Before you proceed with the cancellation or account closure, make sure you have the following information ready:
- Administrator Privileges: You must be the Administrator of the DocuSign account to perform these actions.
- Account Information:
- DocuSign Account Number: This unique identifier is crucial for account management.
- Administrator Email Address: The email address associated with your Administrator account.
- Last 4 Digits of Credit Card: If your subscription is billed through a credit card, have the last four digits handy.
- Contact Phone Number: The phone number associated with your account.
Now that you have everything you need, follow these steps:
Step 1: Log in to Your DocuSign Account
Go to the DocuSign website and log in to your account. Ensure that you log in as an Administrator to have the necessary permissions for account management.
Tip: If you have trouble remembering your login details, DocuSign provides options for account recovery.
Step 2: Navigate to Settings
Once logged in, navigate to the Settings tab. You can typically find this at the top right corner of the screen.
Tip: If you can’t locate the Settings tab, look for an icon that resembles a gear or your profile picture and click on it.
Step 3: Access Plan and Billing
In the Settings menu, look for the “DocuSign Plan and Billing” option and click on it.
Tip: This section is where you can manage your subscription and account settings.
Step 4: Cancel Subscription
Scroll down to the bottom of the screen until you find the option to cancel your subscription. Click on “Cancel Subscription.
“Tip: DocuSign might offer you some incentives or ask for feedback when you attempt to cancel. Review these offers carefully before proceeding.
Step 5: Downgrade to Free Version
After clicking “Cancel Subscription,” your account will be downgraded to the free version of DocuSign.
Tip: The free version of DocuSign still offers basic features, so you can continue to use the service without a paid subscription.
Step 7: Confirm Cancellation
After clicking to close your account, you will be prompted to confirm the cancellation. Click on the “Confirm Cancel” button.
Tip: Before confirming, take a moment to consider the implications, as you will lose access to all your documents and data associated with the account.
Note: It is highly recommended to download all your documents from your DocuSign account before canceling. Once your account is canceled, you will lose access to these files.
After completing these steps, your DocuSign subscription will be canceled, or your account will be closed, depending on your choice. If you’ve opted to keep your account open, you can continue to enjoy the benefits of the DocuSign free version.
How to Cancel DocuSign Subscription on iPhone/iTunes?
If you’re looking to cancel your DocuSign subscription that you’ve managed through iTunes on your iPhone, this step-by-step guide will walk you through the process. Whether you’re no longer in need of the service or you’ve found an alternative, we’ve got you covered. Please note that the process may vary slightly based on updates to the app, so make sure you have the latest version of DocuSign installed on your iPhone.
Important Note: Cancelling your subscription will likely result in losing access to premium features and any documents associated with your DocuSign account. Be sure to back up any important documents before proceeding.
Step 1: Open the DocuSign App
Begin by opening the DocuSign app on your iPhone. The app icon looks like a blue document with a white quill.
Step 2: Access the Account Settings
In the DocuSign app, locate the hamburger menu icon in the top left corner of the screen. It typically looks like three horizontal lines stacked on top of each other. Tap on it to open the menu.
Step 3: Manage Your Account
From the menu, select “Account,” and then choose “Manage Account.” This will take you to the account management section.
Step 4: Initiate Subscription Cancellation
To cancel your DocuSign subscription, you will need to access the web application. Select “Manage Plan on Web.” You will be redirected to a web page where you can manage your account.
Step 5: Access Billing Settings
On the web application page, locate and click on the “Settings” tab. From there, select “Plans and Billing” and then “Change Plan.”
Step 6: Cancel Your Subscription
In the “Change Plan” section, you should see the option to “Cancel Subscription.” Click on this option to proceed.
Step 7: Confirm Your Cancellation
After clicking “Cancel Subscription,” you will be prompted to confirm your decision. Tap on the “Confirm Cancel” button to proceed with downgrading your account.
Step 8: Submit a Support Case
To complete the process of closing your DocuSign account, you will need to submit a support case. Here’s how:
- Select the type of account from the list. Since you’re closing your account, you can choose “Other.”
- Choose to “Add Case Details” from the next screen.
- In the “Case Subject” field, type “Account Closure Request.”
- Write a brief description under “Issue Description” explaining that you want to close your DocuSign account.
- Don’t forget to add the current date, time, and a phone number where you can be reached if needed.
- Finally, hit the “Submit Case” button to initiate the closure request.
Additional Tips:
- Ensure that you’ve downloaded and saved copies of any important documents stored in your DocuSign account before cancelling.
- Review the terms and conditions of your subscription to understand if there are any cancellation fees or notice periods.
- Keep an eye on your email for any confirmation or follow-up messages from DocuSign regarding your cancellation request.
- If you encounter any issues during the cancellation process, don’t hesitate to contact DocuSign customer support for assistance.
Remember, cancelling your subscription means you’ll no longer have access to DocuSign’s premium features and services, so make sure it’s the right decision for you.
How to Cancel DocuSign Subscription From Google Play?
If you’ve purchased a DocuSign subscription through your Android device and you want to cancel it, you’ll need to go through Google Play for the process. This step-by-step guide will walk you through the cancellation process and provide important tips along the way.
Step 1: Open the DocuSign Android App
Start by launching the DocuSign Android app on your device. You can typically find it in your app drawer or on your home screen. Once the app is open, locate the hamburger menu, which is usually represented by three horizontal lines stacked on top of each other, and tap on it.
Step 2: Access Account Settings
After tapping the hamburger menu, you’ll see a list of options. Look for and select “Settings.” Inside the Settings menu, navigate to the “Account” tab.
Step 3: Upgrade or Downgrade Plan (Optional)
Before canceling your subscription, you may want to consider upgrading or downgrading your plan. If you wish to do so, follow these steps:
Upgrading Plan
- From the “Account” tab, go to the “Upgrade your Plan” section.
- Select the desired plan from the options provided.
- Complete your purchase.
Your DocuSign account will be upgraded to the new plan.
Downgrading Plan
- Choose your preferred plan.
- Complete your purchase.
- The plan change will take effect after the current billing cycle.
- You will receive a notification from the app on the day of the downgrade, asking you to confirm the purchase of the new plan within 72 hours, as required by Google Play. If you don’t confirm the new plan, your account will be downgraded to the free plan.
Step 4: Close Your Account
If you still wish to cancel your subscription and close your DocuSign account, proceed with these steps:
- From the “Account” tab, click on “Manage Plan.”
- Select “Close Account.”
Step 5: Access Settings From Web Application
To continue with the cancellation process, you can also use the web application. Follow these steps:
- Open a web browser and navigate to the DocuSign website.
- Log in to your DocuSign account.
- Click on “Settings.”
Step 6: Change Plan (Web Application)
If you want to change your subscription plan via the web application, follow these steps:
- Select “Plans & Billing.”
- Click on “Change Plan.”
Step 7: Cancel Subscription
To cancel your subscription via the web application, follow these steps:
- Locate and click on “Cancel Subscription.”
Step 8: Confirm Cancellation
After clicking on “Cancel Subscription,” you will likely be prompted to confirm your cancellation. Look for a “Confirm Cancel” button and click on it.
Step 9: Submit a Support Case
To complete the cancellation process and ensure your account is fully closed, you’ll need to submit a Support Case. Follow these steps:
- Select the type of account you have from the list (e.g., Individual, Business).
- Choose to “Add Case Details” on the next screen.
- In the “Case Subject” field, type “Account Closure Request.”
- Provide a short description of your request under “Issue Description.”
- Add the current date, time, and your phone number.
- Finally, hit the “Submit Case” button.
Once you’ve submitted the Support Case, DocuSign’s customer support team will review your request and assist you in completing the account closure process.
By following these steps, you should be able to cancel your DocuSign subscription purchased through Google Play successfully. Remember to review the terms and conditions of your subscription for any specific requirements or policies related to cancellations.
FAQs about How To Cancel DocuSign Subscription?
1. What happens when you close a DocuSign account?
When you close a DocuSign account, it will affect access to certain user data, but the user’s Inbox and Sent items are still preserved within the account. Administrators have the option to transfer envelopes between users on organization accounts that are on the same DocuSign environment site. Here’s more information:
Example: Let’s say you’re closing a user account because they no longer work for your organization. The documents they sent and received will still be accessible, but the user won’t have access to them. An administrator can move these documents to another user’s account.
Important Tip: Before closing an account, ensure that you’ve saved any important documents or data associated with that account, as it may not be accessible after closure.
2. How do I stop auto renewal on DocuSign?
To stop the automatic renewal of your DocuSign subscription, follow these steps:
- Visit the DocuSign Subscription page.
- Navigate to “ACTION” and select “Disable Automatic Renewal.”
Example: You have a DocuSign subscription, and you want to prevent it from automatically renewing. Access your subscription settings, and disable the automatic renewal option.
Important Tip: Make sure to disable automatic renewal well in advance of your subscription’s expiration date to avoid any unexpected charges.
3. Why can’t I cancel DocuSign?
If you’re unable to cancel your DocuSign account, it may be due to certain requirements and restrictions. Here’s what you should know:
- You must be a DocuSign account Administrator to cancel.
- Some DocuSign account plans allow you to update your plan directly within your account. If you don’t see the option to change your plan under “Settings” > “Plan and Billing,” you may need to contact your Administrator or submit a Support case for assistance.
Example: You’re trying to cancel your DocuSign account, but you don’t see the option to do so in your account settings. In this case, reach out to your Administrator or contact DocuSign Support for guidance.
Important Tip: Ensure that you have the necessary permissions and follow the correct process for cancellation based on your account type.
4. How do I manage my DocuSign subscription?
Managing your DocuSign subscription may vary depending on how you purchased it. Here’s how to manage it if you purchased a paid plan through the DocuSign Android app:
- Open the Google Play app on your device.
- Tap your account.
- Select “Payments and subscriptions” > “Subscriptions” > “DocuSign.”
Example: You’ve subscribed to DocuSign through the Android app and want to make changes to your plan, such as upgrading or downgrading. Access your subscription settings through Google Play.
Important Tip: Be aware of the platform through which you originally purchased your DocuSign subscription, as the steps to manage it may differ between platforms (e.g., mobile app, website).