How To Cancel DSW Shoe Order? A Step-by-Step Guide!

How To Cancel DSW Shoe Order? Are you eagerly awaiting your new pair of shoes from DSW, only to realize that you need to cancel your order for some reason? Don’t worry; we’ve got you covered! Welcome to our comprehensive guide on how to cancel your DSW Shoe Order. Whether you’ve had a change of heart, found a better deal, or simply made a mistake during the ordering process, we understand that life can throw unexpected twists your way. In this article, we will walk you through the simple and hassle-free steps to cancel your DSW Shoe Order, ensuring that you can quickly resolve the situation and move forward with confidence.

How To Cancel Dsw Shoe Order

We know that when it comes to online shopping, things don’t always go as planned. You might have second thoughts about your purchase or stumbled upon a better offer. In such moments, knowing how to cancel your DSW Shoe Order is invaluable. We’ll provide you with the essential information you need to regain control over your order and make the right decision for your footwear needs.

Have you ever wondered what the process of canceling a DSW Shoe Order entails? Our article will take you on a journey, demystifying the steps involved and ensuring that you are well-informed about this crucial aspect of online shopping. We’ll discuss everything from the timing of cancellations to potential fees, ensuring that you have a complete understanding of the process.

Imagine the peace of mind that comes from knowing that you can cancel your DSW Shoe Order effortlessly if the need arises. No more stress or uncertainty—just a clear and concise guide to help you navigate the cancellation process with ease.

So, if you’re ready to take control of your online shopping experience and learn how to cancel your DSW Shoe Order, let’s dive in and get started! By the end of this article, you’ll have the knowledge and confidence to make informed decisions regarding your DSW orders. Let’s empower you to shop online with assurance.

How to Cancel a DSW Shoe Order Over the Phone?

Canceling an order with DSW before it’s delivered is a straightforward process, especially if you prefer speaking with a customer service representative over the phone. In this step-by-step guide, we will walk you through the process of canceling your DSW shoe order over the phone, including tips and examples for a smooth experience.

Step 1: Gather Order Details

Before making the call, gather all the necessary information about your DSW order. You will need your order number, product details, and any other relevant information about your purchase. Having this information ready will expedite the cancellation process.

Step 2: Find DSW Customer Service Phone Number

DSW’s customer service phone number is 1.866.379.7463. You can usually find this number on their official website or in the order confirmation email. Make sure you have your phone ready to call.

Step 3: Dial the Customer Service Number

Dial the provided DSW customer service phone number on your phone and wait for a representative to answer. Be patient, as you may experience some wait time due to call volume.

Step 4: Verify Your Identity

When you are connected with a DSW customer service representative, they will ask for your identity verification. Provide your order details, including your order number, to confirm your identity. This step is essential to protect your account’s security.

Step 5: Request Order Cancellation

Once your identity is verified, politely request the cancellation of your DSW order. You can say something like, “Hello, I would like to cancel my order with the order number [provide your order number].” Be clear and concise in your request.

Step 6: Follow Instructions

The customer service representative will guide you through the cancellation process. They may ask for additional information or confirm the cancellation details. Follow their instructions carefully to ensure a successful cancellation.

Step 7: Confirmation of Cancellation

If your order can be canceled, the representative will initiate the cancellation process. You will receive a confirmation email or notification indicating that your order has been canceled. Make sure to save this confirmation for your records.

Important Tips:

  • Call during DSW’s customer service hours to ensure prompt assistance.
  • Be patient and courteous when speaking to the customer service representative.
  • If you encounter any issues or difficulties during the cancellation process, ask for clarification or assistance.

Example Conversation:

  • Customer: “Hello, I would like to cancel my order with the order number 12345.”
  • DSW Representative: “Thank you for calling DSW customer service. Can you please verify your identity by confirming some details about your order?”
  • Customer: (Provides necessary information for identity verification)
  • DSW Representative: “Thank you for confirming your identity. I have initiated the cancellation process for your order with order number 12345. You will receive a confirmation email shortly.”

Canceling your DSW shoe order over the phone is a straightforward process when you follow these steps. Remember to have your order details ready, be patient during the call, and follow the representative’s instructions carefully. With this guide, you can efficiently cancel your DSW order when needed.

How to Cancel a DSW Order via Live Chat?

Sometimes, you may need to cancel an order you placed with DSW (Designer Shoe Warehouse). If you find it challenging to connect with DSW’s customer service team through a phone call, you can use the Live Chat option to request an order cancellation. In this step-by-step guide, we will walk you through the process of canceling a DSW order via Live Chat. We’ll provide examples and essential tips to make the process smoother.

Step 1: Visit the DSW Customer Service Page

  • Open your web browser and go to the DSW website (
  • Scroll down to the bottom of the homepage, and in the footer, locate the “Customer Service” link. Click on it.

Step 2: Access the Live Chat Option

On the Customer Service page, look for the “Contact Us” section. Under this section, you will find the “Live Chat” link. Click on it.

Step 3: Initiate the Live Chat

  • Once you click on the “Live Chat” link, a small Live Chat screen will appear on the left side of the page.
  • Start the chat by typing your name and a brief message. You can say something like, “Hello, I would like to cancel my DSW order. Please assist me.”

Step 4: Communicate with the Agent

  • A DSW customer service agent will join the chat to assist you. Be polite and provide them with the necessary information about your order, such as the order number and any other details they may request.
  • Engage in a conversation with the agent and clearly express your request to cancel the order. You can mention the reason for cancellation if you wish.

Step 5: Follow Agent’s Instructions

  • The DSW agent will guide you through the cancellation process. They may ask you additional questions to verify your identity and order details.
  • Follow their instructions carefully. If there are any specific steps or forms to fill out, make sure to complete them promptly.

Step 6: Confirm Cancellation

  • Once the DSW agent has processed your request and confirmed the cancellation, ask for a confirmation or reference number for your records.
  • Double-check with the agent to ensure that the order cancellation has been successfully processed.

Step 7: Save the Chat Transcript

To keep a record of the conversation, you can take a screenshot of the Live Chat or request that the agent sends you a transcript of the chat via email.

Important Tips:

  • Be patient and courteous when communicating with the customer service agent.
  • Have your order number and any relevant details ready before starting the Live Chat.
  • Clearly state your request to cancel the order and provide any necessary information promptly.
  • Keep a record of the chat for your reference in case of any issues.
  • If the Live Chat option is not available or you encounter technical difficulties, consider trying again later or using alternative contact methods, such as a phone call or email.

By following these steps and tips, you can efficiently cancel your DSW order via Live Chat and resolve any issues you may have with your purchase.

How to Cancel a DSW Order via Email?

Canceling an order with DSW via email is a convenient method if you’ve changed your mind or encountered any issues with your purchase. This step-by-step guide will walk you through the process of canceling your DSW order through email, providing examples, important tips, and in-depth information to ensure a smooth experience.

Step 1: Compose the Email

Begin by opening your preferred email application or platform. Create a new email message. In the subject line, clearly state that you want to cancel your DSW order. A concise subject line helps the customer service team quickly identify your request. Here’s an example subject line:

Subject: Order Cancellation Request – [Your Order Number]

Replace “[Your Order Number]” with the actual order number you received when you placed your order.

Step 2: Mention Your Order Details

In the body of the email, provide all the necessary order details. This information helps DSW’s customer service team locate your order quickly. Include the following details:

  • Your full name
  • Order number (as mentioned in the subject line)
  • Date of the order
  • Product name or description
  • Any other relevant order information

Here’s an example of how to format this information:

Dear DSW Customer Service,

I am writing to request the cancellation of my order, which I placed on [Date]. The order details are as follows:

  • Full Name: [Your Full Name]
  • Order Number: [Your Order Number]
  • Date of Order: [Date of Order]
  • Product: [Product Name/Description]

Step 3: Include Your Contact Information

Make sure to provide your contact information in case DSW needs to reach out to you for any clarification or confirmation. Include your phone number and the email address associated with your DSW account.


  • Phone Number: [Your Phone Number]
  • Email Address: [Your Email Address]

Step 4: Send the Email

Once you have composed the email with all the necessary information, review it to ensure accuracy. Check for any spelling or typographical errors. When you are satisfied with the content, send the email to DSW’s customer service email address:

[email protected]

Step 5: Wait for Confirmation

After sending the cancellation request, patiently wait for a response from DSW’s customer service team. They should acknowledge your request and confirm the cancellation of your order via email. This confirmation typically includes information about the refund process, so be sure to read it carefully.

Step 6: No Response? Make a Direct Call

If you don’t receive a response from DSW’s customer service team within a reasonable time frame, it’s advisable to make a direct call to their available customer service phone number. This ensures that your request is promptly addressed, and you can inquire about the status of your cancellation.

Important Tips:

  • Be polite and courteous in your email. A respectful tone can go a long way in resolving your request quickly.
  • Keep a record of the email and any correspondence with DSW for your reference.
  • Ensure that you provide accurate order details to avoid any confusion.

Canceling a DSW order via email is a straightforward process that allows you to address any issues or changes in your purchase. By following this step-by-step guide and providing all the necessary information, you can increase the efficiency of the cancellation process and receive a timely response from DSW’s customer service team. Remember to keep a record of your communication for your records.

FAQs about How To Cancel DSW Shoe Order?

1. Can I return shoes to DSW that I ordered online?

Yes, you can return merchandise purchased at to a DSW store. However, merchandise purchased at a physical DSW store cannot be returned to Keep in mind that returns made without the original sales receipt or shipping invoice will be issued as merchandise credit equal to the current selling price of the merchandise. It’s essential to have proof of purchase for a smoother return process.

Example: If you ordered a pair of shoes online but want to return them, visit a DSW store near you with the original sales receipt or shipping invoice.

Important Tip: Always keep your sales receipt or shipping invoice when shopping online for easy returns and exchanges.

2. How long does DSW take to refund?

DSW typically processes returns within 7-10 business days once they receive the product. Your refund will be credited back to your original form of payment. Keep in mind that it may take some additional time for your financial institution to process the refund.

Example: If you return a pair of shoes to DSW, you can expect to see the refund on your credit card statement within 7-10 business days after they receive the returned item.

Important Tip: Be patient and allow sufficient time for the refund to appear on your statement, as processing times may vary.

3. How do I contact DSW customer service?

You can contact DSW customer service through the following methods:

  • Phone: Call 866.DSW.SHOES (866.379.7463) for assistance.
  • Live Chat: Access the live chat feature on their website for real-time support.
  • Email: You can reach out to them via email at [email protected].

Example: If you have a question about your order or need assistance with a return, you can call DSW’s customer service hotline at 866.DSW.SHOES.

Important Tip: Keep a record of your communication with DSW customer service, including any reference numbers or email correspondence, for future reference.

4. Does DSW charge for shipping?

DSW offers FREE SHIPPING on orders of $75 or more when you shop at This offer excludes gift cards and is valid only for online orders shipped within the U.S. It is not applicable for cash or cash equivalents or toward previous purchases.

Example: If your online shoe order at totals $85 or more, you will qualify for free standard shipping.

Important Tip: Check the DSW website for any ongoing promotions or changes to their shipping policy, as terms may vary over time. Keep in mind that the free shipping threshold is $75 or more.