How To Cancel Gamestop Pre Order? A Step-by-Step Guide!

How To Cancel Gamestop Pre Order? Have you ever found yourself in a situation where you eagerly pre-ordered a highly anticipated game, only to change your mind or circumstances forced you to reconsider your purchase? If you’re nodding in agreement, you’re not alone. Many gamers have been in the same boat, wondering how to cancel their Gamestop pre-order without breaking a sweat. Well, you’ve come to the right place. In this comprehensive guide, we’re going to walk you through the steps of canceling your Gamestop pre-order, ensuring that you can make an informed decision and take control of your gaming choices.

How To Cancel Gamestop Pre Order

We all know that life can throw unexpected curveballs, and sometimes our gaming plans need to adapt accordingly. Whether it’s a delayed release date, a change in your gaming preferences, or simply a financial shift, Gamestop understands that situations change, and so does your choice of pre-orders. Understanding how to effectively cancel your Gamestop pre-order can save you both time and money, ensuring that your gaming library remains tailored to your current interests and needs.

Canceling your Gamestop pre-order doesn’t have to be a daunting task. With our step-by-step guide, we’ll demystify the process for you. You’ll learn how to navigate the Gamestop system, what to prepare before initiating the cancellation, and even some tips to ensure a smooth experience. Whether you’re a seasoned gamer or just starting your gaming journey, this article is designed to help you confidently take action and regain control over your gaming pre-orders. So, let’s dive into the world of Gamestop pre-order cancellations and make sure your gaming collection always reflects your gaming desires.

How to Cancel GameStop Pre-Order Online?

Online shopping has made life convenient, and GameStop is a popular destination for gamers to pre-order their favorite games and gaming accessories. If you’ve changed your mind or need to cancel a pre-order, you can easily do it online from the comfort of your home. This step-by-step guide will walk you through the process, ensuring a hassle-free cancellation.

Important Note: You can only cancel a pre-order online if you request the cancellation before you’ve been charged for the order.

Step 1: Gather Your Information

Before you start, ensure you have the necessary information at hand:

  • Your Email Address
  • Order Confirmation Number (typically found in the receipt from GameStop)

Step 2: Visit the GameStop Website

  • Open your web browser and navigate to the official GameStop website (
  • Ensure you are logged into your GameStop account. If you are not logged in, click the “Sign In” or “Log In” button and enter your credentials.

Step 3: Locate Your Pre-Order

  • Once you’re logged in, click on your account icon or your name to access your account dashboard.
  • In your account dashboard, look for the “Order History” or “My Orders” section. Click on it to view a list of your recent orders.
  • Locate the pre-order you wish to cancel from the list. You can typically identify it by the product’s name or the order date.

Step 4: Initiate the Cancellation

  • Click on the pre-order you want to cancel. This will take you to the order details page.
  • On the order details page, you should see an option labeled “Cancel Order.” Click on it.

Step 5: Confirm Cancellation

  • A confirmation pop-up or page will appear, asking if you are sure you want to cancel the pre-order. Review the details to ensure it is the correct order.
  • Click “Confirm” or “Yes” to finalize the cancellation.

Step 6: Verify Cancellation

  • After confirming the cancellation, you should receive an email notification confirming that your pre-order has been canceled.
  • It’s a good practice to double-check your bank or payment method statement to ensure you haven’t been charged for the canceled pre-order.

Important Tips:

  • Always check the order details carefully before confirming the cancellation to avoid accidentally canceling the wrong order.
  • If you’ve been charged for the pre-order, contact GameStop’s customer support for assistance with your refund.
  • Cancelling a pre-order well in advance is advisable to avoid any charges.

Example Scenario: Let’s say you pre-ordered a highly anticipated game, “Example Game,” but you’ve had a change of heart. By following these steps, you can cancel your pre-order online without any issues.

In-Depth Information: Online cancellations are a convenient way to manage your pre-orders, but it’s essential to act swiftly and ensure you cancel before you’re charged. GameStop’s cancellation policy may change, so always refer to their official website for the most up-to-date information.

Cancelling a GameStop pre-order online is a straightforward process as long as you follow these steps carefully. Remember to gather your information, access your account, locate the pre-order, initiate the cancellation, and confirm it. Always double-check your email and payment statements to ensure a successful cancellation.

How to Cancel a Gamestop Pre-Order Over the Phone?

If you’ve decided to cancel your Gamestop pre-order and are unable to do it online, don’t worry! You can easily cancel it by reaching out to Gamestop’s customer service via phone. In this step-by-step guide, we’ll walk you through the process, provide tips, and offer additional information to ensure a smooth cancellation experience.

Step 1: Gather Your Information

Before you make the call, it’s essential to have all the necessary information at hand. This will expedite the process and ensure that Gamestop’s customer service can assist you effectively. Gather the following:

  • Your order number
  • The game or product you wish to cancel
  • Any other relevant order details

Step 2: Dial Gamestop Customer Service

Gamestop’s customer support team is available seven days a week from 8 am to 8 pm. To reach them, dial 1-800-883-8895. Be prepared to spend some time on hold, as wait times may vary depending on call volume.

Pro Tip: To potentially reduce your wait time, try calling during non-peak hours, such as early morning or late evening.

Step 3: Communicate Your Intent

Once you’re connected to a Gamestop customer service representative, politely inform them that you’d like to cancel your pre-order. It’s important to be clear and concise in your communication.

Example: “Hello, I’d like to cancel my Gamestop pre-order for [game/product name]. My order number is [your order number].”

Step 4: Verification and Assistance

The customer service representative will likely ask for your order number and may need some additional information to verify your identity and locate your order in their system. Provide this information accurately and promptly to ensure a smooth process.

Pro Tip: Be patient and cooperative throughout the call. Remember that the representative is there to assist you.

Step 5: Follow the Representative’s Guidance

If the customer service representative can locate your order and initiate the cancellation process, they will guide you through the necessary steps. Pay close attention to their instructions and follow them carefully to ensure your pre-order is successfully canceled.

Step 6: Confirmation and Documentation

Once your pre-order cancellation is processed, ask the representative for confirmation details. This might include a cancellation reference number or an email confirmation. Having this documentation can be helpful for reference in case of any issues in the future.

Important Tips:

  • Double-check your order information before making the call to avoid any mistakes in providing details to the representative.
  • Be polite and respectful during the call. Friendly communication can lead to a more positive experience.
  • If you encounter any difficulties or issues during the cancellation process, don’t hesitate to ask for clarification or assistance from the representative.
  • Keep track of any emails or notifications you receive from Gamestop regarding the cancellation to ensure it’s completed successfully.

In conclusion, canceling a Gamestop pre-order over the phone is a straightforward process when you have the necessary information and follow these steps. By being prepared and patient, you can efficiently cancel your pre-order and free up your funds for other gaming adventures or purchases.

How to Cancel a GameStop Pre-Order via Email?

Canceling a pre-order with GameStop can be done through various methods, including email. If you prefer this option, follow these step-by-step instructions to successfully cancel your pre-order via email.

Step 1: Visit the GameStop Contact Page

To initiate the cancellation process via email, start by visiting the GameStop Contact Page on their official website. Here’s the URL: [GameStop Contact Page URL].

Step 2: Access the Email Form

Once on the Contact Page, look for the option to contact GameStop via email. It’s usually labeled as “Contact Us” or “Email Support.” Click on this option to access the email form.

Step 3: Select “Online Order” Category

In the email form, you will be asked to categorize your request. Choose “Online Order” from the “Category” drop-down menu. This ensures that your cancellation request is directed to the right department.

Step 4: Provide Your Order Number

In the designated field on the email form, enter your GameStop order number accurately. This is a crucial step, as the order number is used to identify your specific pre-order. Make sure there are no typos or errors in the order number you provide.

Example: Order Number: 123456789

Step 5: Choose a Valid Cancellation Reason

GameStop may request that you provide a reason for your cancellation. Select a valid reason from the options provided in the email form. Common reasons for cancellation include changes in plans, financial constraints, or no longer wanting the product.

Step 6: Submit the Email Form

Once you’ve filled out all the necessary information, double-check everything for accuracy. Ensure your order number is correct, and you’ve chosen an appropriate cancellation reason. After confirming, submit the email form to GameStop’s customer support team.

Order Number: 123456789
Cancellation Reason: Change in Plans

Step 7: Wait for a Response

GameStop typically processes cancellation requests via email within 3-5 business days. Be patient and keep an eye on your email inbox for their response. They will confirm the cancellation or may request additional information.

Important Tips:

  • Check your email spam folder if you don’t receive a response within the specified timeframe.
  • Be polite and concise in your email request. Clear communication can expedite the process.
  • Keep your order number handy while you wait for a response, as GameStop may request it for verification purposes.
  • If you need urgent assistance, consider contacting GameStop’s customer support hotline in addition to submitting an email.

Canceling a GameStop pre-order via email is a straightforward process. By following these steps and providing accurate information, you can successfully cancel your pre-order. Remember to check your email regularly for GameStop’s response and be patient as they process your request.

How to Cancel a GameStop Pre-Order In Person?

Sometimes, circumstances change, and you may find yourself needing to cancel a pre-order you made at GameStop. While online cancellations are common, canceling a pre-order in person at your nearest GameStop store is also an option. In this step-by-step guide, we’ll walk you through the process of canceling a GameStop pre-order in person and provide you with valuable tips to ensure a smooth experience.

Step 1: Gather Your Documentation

Before heading to your local GameStop store, make sure you have the necessary documentation in hand. This includes:

  • A valid ID (e.g., driver’s license, passport) to confirm your identity.
  • Proof of your order purchase. This can be a physical or digital receipt, an email confirmation, or a preorder card.

Step 2: Locate Your Nearest GameStop Store

Use the GameStop store locator on their website or mobile app to find the nearest GameStop location. Ensure you have the correct address and store hours, so you can plan your visit accordingly.

Step 3: Visit the Store

Head to the GameStop store with your ID and proof of purchase. Be sure to dress appropriately and bring any accessories or games you may have purchased alongside your pre-order, as they may be relevant to the cancellation process.

Step 4: Speak to a Team Member

Upon entering the store, approach one of the GameStop team members at the customer service desk or any available employee. Politely explain that you wish to cancel your pre-order and provide them with your ID and proof of purchase.

Step 5: Verify Your Identity

The GameStop team member will likely ask you to show your ID to confirm your identity and match it to the order details. This step is crucial to prevent unauthorized cancellations.

Step 6: Provide Order Details

Hand over your proof of purchase, whether it’s a receipt, email confirmation, or preorder card. This document will help the staff member locate your order in their system.

Step 7: Complete the Cancellation Process

The GameStop team member will initiate the cancellation process for your pre-order. They may ask for additional information or clarification about your order. Be prepared to answer any questions they have regarding your purchase.

Step 8: Confirm Cancellation and Receive Refund

Once the cancellation process is complete, ask the team member to confirm that your pre-order has been successfully canceled. They should provide you with a cancellation receipt or confirmation number.

Step 9: Check Your Refund

Be aware that it may take some time for the refund to process. Depending on the payment method you used for the pre-order, it could take a few business days for the funds to be credited back to your account. Keep an eye on your bank or credit card statement to ensure the refund goes through.

Important Tips:

  • Be polite and patient: GameStop staff are there to assist you, and politeness goes a long way in ensuring a smooth transaction.
  • Bring all relevant documents: Having your ID and proof of purchase readily available will expedite the process.
  • Double-check store hours: Ensure you visit the store during its operating hours to avoid disappointment.
  • Understand the refund process: Be aware that refunds may not be instant, so check your account periodically for the credited amount.

Canceling a GameStop pre-order in person is a straightforward process when you come prepared with the right documentation and a clear understanding of the steps involved. By following this step-by-step guide and keeping the important tips in mind, you can successfully cancel your pre-order and receive your refund without any hassle.

FAQs About How To Cancel Gamestop Pre Order?

1. How do I cancel an online order on GameStop?

To cancel an online order on GameStop, follow these steps:

  • Click on the order number in your order history.
  • Review order details and check for available self-service options.
  • Depending on where your order is in the processing cycle, you may be able to update credit card information, change the shipping service level, or cancel the order.

Example: Let’s say you ordered a gaming console but realized you want to change the shipping address. You can follow the steps above to access the self-service options and update the shipping address.

Tip: Ensure you check the order status as soon as possible, as cancellation options may vary depending on the processing stage.

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2. Why can’t I cancel my GameStop pickup order?

GameStop typically doesn’t charge your credit card for a pre-ordered item until approximately 5 days before the item’s release date. As long as your card has not been charged, you should be able to cancel your order online.

Example: Suppose you pre-ordered a highly anticipated game for in-store pickup but later decided you no longer want it. If your card hasn’t been charged yet, you can proceed with the cancellation.

Tip: Keep an eye on your credit card statements to monitor when the charge occurs to ensure timely cancellation.

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3. What happens if I don’t pick up my GameStop pre-order?

If you fail to pick up a pre-order at a GameStop store in your local area, the store may sell your pre-ordered copy to someone else. However, you will still receive a refund for the amount you put down towards the purchase of the pre-ordered game.

Example: Let’s say you pre-ordered a limited edition game but couldn’t make it to the store on release day. GameStop may sell the copy to another customer, but you will receive a refund of the deposit you initially made.

Tip: If you can’t pick up your pre-order on time, consider contacting GameStop in advance to discuss alternative arrangements.

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4. Can you get a refund on a pre-ordered game?

Yes, you can get a refund for a pre-ordered game, even after it’s been released. The refund request must be submitted within two weeks of the game’s release, and the game must have been played for less than two hours.

Example: Suppose you pre-ordered a game, played it for an hour, and realized it wasn’t what you expected. You can request a refund within two weeks of the release date as long as your gameplay time is under two hours.

Tip: Check the refund policy of the platform where you purchased the game (e.g., Steam, Xbox, PlayStation) for specific details on the refund process.

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