How To Cancel Georgia Power Service? A Step-by-Step Guide!

How To Cancel Georgia Power Service? Are you considering a change in your energy provider or relocating to a new place outside Georgia? Maybe you’ve found a more suitable utility service that fits your needs. In either case, the time may come when you need to cancel your Georgia Power Service. But before you dive into the world of form-filling and customer service calls, let us guide you through this process effortlessly. In this article, we’ll walk you through the steps to cancel Georgia Power Service, ensuring that you bid farewell to your power provider with ease.

How To Cancel Georgia Power Service

Understanding the reasons behind your decision to cancel Georgia Power Service is the first step in this journey. Perhaps you’ve discovered a more cost-effective energy provider, or you’re relocating to a different state or country altogether. Whatever your motive may be, it’s crucial to have a clear understanding of the process. Our comprehensive guide will not only simplify the cancellation process but also help you make an informed decision about whether it’s the right move for you.

We understand that dealing with utility companies can be a daunting task, and canceling services might seem like a bureaucratic maze. However, it doesn’t have to be that way! Our step-by-step instructions will make the process of canceling Georgia Power Service a breeze, ensuring that you don’t encounter any unexpected hurdles along the way. Whether you’re a homeowner or a renter, we’ve got you covered with all the information you need to successfully navigate the Georgia Power Service cancellation process. Don’t miss out on this valuable guide that will save you time, money, and stress.

Ready to take action and learn how to cancel Georgia Power Service seamlessly? Keep reading to discover the essential steps and tips for a hassle-free cancellation process. Your journey toward a smooth transition begins here.

How to Cancel Georgia Power Online?

Cancelling your Georgia Power service online is a convenient and hassle-free process. Whether you’re moving out of state or simply no longer need their services, you can follow these steps to cancel your Georgia Power account online. In this guide, we will provide you with a detailed step-by-step process, along with examples and important tips to make the cancellation process smooth and efficient.

Step 1: Visit the Georgia Power Website

  • Open your web browser and go to the Georgia Power website (
  • Once on the homepage, look for the “Start/Stop Service” option. It’s usually prominently displayed, often under the “Manage My Account” or “Customer Service” section.

Step 2: Select Your Customer Type

  • After clicking on “Start/Stop Service,” you’ll be asked to specify your customer type: Residential or Business. This step helps Georgia Power direct you to the right set of instructions and forms.
  • Make your selection and click the “Continue” button to proceed.

Step 3: Choose “Stop Service”

  • On the next page, you’ll be presented with various service options. Look for the “Stop Service” option and click on it. This step indicates that you want to cancel your service.

Step 4: Log in to Your Georgia Power Account

  • To verify your identity and access your account information, you’ll need to log in. Click on the “Log in” link at the top of the page.
  • Enter your username and password and click “Log In.” If you don’t have an online account, you may need to create one by clicking on “Register.”

Step 5: Confirm Your Account

  • After logging in, you may be required to confirm your account details. This step ensures that you have the authority to make changes to your Georgia Power service.
  • Review the account details and click “Next” to proceed.

Step 6: Follow the Cancellation Process

  • On the following page, you’ll be guided through the cancellation process. This typically involves providing additional information such as your move-out date and forwarding address if applicable.
  • Carefully follow the on-screen instructions and provide all the necessary information. Double-check the details you enter to ensure accuracy.

Important Tips:

  • Timing is Key: Plan your cancellation in advance, especially if you’re moving. It’s best to cancel a few weeks before your move-out date to avoid any service gaps or unexpected charges.
  • Review Your Final Bill: After cancelling, make sure to check your final bill for any outstanding charges or refunds. Georgia Power will settle your account and provide you with a final statement.
  • Contact Customer Service: If you encounter any issues during the online cancellation process or have specific questions, don’t hesitate to contact Georgia Power’s customer service for assistance.
  • Keep Records: Save copies of any confirmation emails or reference numbers you receive during the cancellation process. This can be helpful if you need to follow up or dispute any charges.

Cancelling your Georgia Power service online is a straightforward process when you follow these step-by-step instructions. Remember to plan ahead, review your final bill, and keep records of your cancellation for your peace of mind. By following these guidelines, you can efficiently cancel your Georgia Power service with ease.

How to Cancel Georgia Power Service Over the Phone?

Canceling your Georgia Power service over the phone is a straightforward process that allows you to have a direct conversation with their customer service team. This method ensures clear communication about your cancellation and provides an opportunity for problem resolution or assistance with the cancellation process. In this step-by-step guide, we will walk you through the process of canceling your Georgia Power service over the phone, including important tips and information.

Step 1: Gather Essential Information

Before you make the call to cancel your Georgia Power service, it’s essential to have all the necessary information readily available. This includes:

  • Your Georgia Power account number: You can find this on your billing statement or online account.
  • Your contact information: Be prepared to provide your name, address, and phone number.
  • Reason for cancellation: Be ready to explain why you want to cancel the service, whether it’s due to relocation, dissatisfaction, or any other reason.

Step 2: Dial the Appropriate Customer Service Number

Georgia Power provides different customer service numbers for various inquiries. To cancel your service, you should call the Residential Customer Service number, which is 1-888-660-5890. If you are a business customer, you should call 1-888-655-5888.

Step 3: Speak with a Customer Service Representative

Once you’ve dialed the appropriate customer service number, you will be connected to a customer service representative. Here are some tips for a productive conversation:

  • Be polite and courteous: Customer service representatives are there to assist you, and a respectful attitude will help ensure a smoother process.
  • Clearly state your request: Explain that you want to cancel your Georgia Power service. Provide your account number and the reason for cancellation.

Step 4: Follow the Representative’s Guidance

The customer service representative will guide you through the cancellation process. They may ask for additional information or provide options based on your reason for canceling. It’s important to listen carefully and follow their instructions.

Step 5: Confirm the Cancellation

Before concluding the call, make sure to confirm the details of the cancellation. Verify the date when your service will be terminated and any final billing information. Additionally, ask for a confirmation number or email for your records.

Step 6: Review Your Final Bill

After your service has been canceled, it’s crucial to review your final bill. Ensure that all charges are accurate and that your account has been closed. If you encounter any discrepancies, contact Georgia Power’s customer service immediately to resolve them.

Important Tips:

  • Plan ahead: Try to cancel your service a few weeks before your desired cancellation date to ensure a smooth transition.
  • Document the process: Keep records of all communication with Georgia Power, including dates, times, and names of representatives you spoke with.
  • Return equipment: If you have any Georgia Power equipment (e.g., meters or appliances), make arrangements to return them as per their instructions.
  • Be patient: In some cases, the cancellation process may take time, especially if you have outstanding balances or contractual obligations.
  • Consider alternatives: If you are canceling due to dissatisfaction, inquire about any available options or promotions that might change your decision.

Cancelling your Georgia Power service over the phone is a practical way to ensure clear communication and resolve any issues that may have led to your decision. By following these steps and tips, you can successfully cancel your service with confidence.

How to Cancel Georgia Power via Live Chat?

Canceling your Georgia Power service can be done conveniently through their Live Chat feature. This step-by-step guide will walk you through the process of canceling your service via Live Chat, including tips and examples to ensure a smooth experience.

Step 1: Visit the Georgia Power Contact Page

To initiate the cancellation process through Live Chat, you first need to visit the official Georgia Power website. Open your web browser and type “Georgia Power” in the search bar, or go directly to

Step 2: Access the Live Chat Feature

Once you’re on the Georgia Power website, navigate to the Contact Page. Look for a “Chat” button or Live Chat option. This button is typically located on the homepage, in the top menu, or in the footer of the website. Click on it to start a chat session.

Important Tip: Make sure you’re using a secure and stable internet connection to avoid any interruptions during the Live Chat session.


  • Go to
  • Click on the “Contact” or “Support” tab in the top menu.
  • Locate and click on the “Chat” button.

Step 3: Start the Live Chat Session

Once you click on the “Chat” button, a Live Chat window or pop-up will appear. You may be asked to provide some basic information like your name, account number, or contact details. Fill in the required information accurately.

Important Tip: Be prepared with your account details to expedite the process.


  • Enter your name, account number, and contact information in the provided fields.
  • Click “Start Chat” or a similar button to begin the Live Chat session.

Step 4: Communicate Your Request

Once you are connected to a Georgia Power team member via Live Chat, clearly state that you want to cancel your service. Be polite and provide any additional information they request. The representative will guide you through the cancellation process and may ask for specific details related to your account.

Important Tip: It’s important to maintain a respectful and cooperative tone throughout the conversation to ensure a positive experience.


  • “Hello, I would like to cancel my Georgia Power service.”
  • “My account number is XXXXXXXX, and my name is [Your Name].”
  • Answer any questions or provide information as requested by the representative.

Step 5: Follow the Representative’s Instructions

The Georgia Power team member on Live Chat will guide you through the cancellation process. They may ask you to confirm your decision, provide a cancellation date, and inform you of any outstanding balances or final bills. Follow their instructions carefully to complete the cancellation.

Important Tip: Keep a record of the chat for your reference, including the representative’s name and any confirmation numbers provided.


  • “To confirm your cancellation, please provide the date you want your service to be discontinued.”
  • “Your final bill will be generated and sent to you within [X] days.”

Step 6: Confirm Cancellation

After following all the necessary steps, confirm with the representative that your Georgia Power service has been successfully canceled. Ask for any confirmation numbers or reference details to keep for your records.


  • “Can you please confirm that my service has been canceled?”
  • “May I have the cancellation confirmation number, please?”

Step 7: Double-Check Billing

After canceling your service, keep an eye on your bills to ensure that you are no longer being charged by Georgia Power. If you have any concerns or notice any discrepancies, contact Georgia Power immediately to address the issue.

Canceling your Georgia Power service via Live Chat is a convenient and efficient process. By following these steps and tips, you can successfully terminate your service while ensuring a smooth and respectful interaction with the Georgia Power team. Remember to keep all relevant documentation and confirmation numbers for your records.

FAQs about How To Cancel Georgia Power Service?

1. How do I disconnect Georgia Power?

To request a disconnect, you’ll need the following information ready:

  • Your account number from your bill.
  • Your account access code from your bill.
  • The effective date you would like service to be turned off.
  • The address where you would like them to mail your final bill.

Example: You’re moving out of your current residence and want to disconnect Georgia Power. Gather the required information, fill out the disconnect request form, and specify the date you want service to stop.

Important Tip: Ensure you settle any outstanding balances before requesting a disconnect to avoid issues.

2. How long does Georgia Power give you before disconnection?

Residential electric services may be disconnected when a bill is not paid within 45 days from the statement date.

Example: Your electricity bill is due on June 1st, and it remains unpaid until July 16th. Georgia Power may disconnect your service due to non-payment.

Important Tip: Pay your bills promptly to avoid disconnection and late fees. If you’re facing financial difficulties, reach out to Georgia Power to discuss payment options.

3. How do I set up Georgia Power at a new address?

If you are moving from one residence in their service area to another, complete the Transfer Service form. They will disconnect electric service at your existing address and connect service at your new address on the date you request.

Example: You’re relocating within Georgia and want to transfer your power service. Fill out the Transfer Service form, specifying your new address and desired connection date.

Important Tip: Plan ahead and submit the transfer request in advance to ensure a smooth transition between addresses.

4. How much is the reconnection fee for Georgia Power?

You’ll receive a notification that your service will be turned off unless you add funds to your account. A minimum of five dollars ($5) positive balance will be required for reconnection if service is disconnected.

Example: Your account balance drops below $5, and you receive a notice of imminent disconnection. To avoid disconnection, add a minimum of $5 to your account balance.

Important Tip: Keep track of your account balance and replenish it as needed to prevent service interruptions. Set up payment reminders to stay informed about your account status.

For more detailed information and to access Georgia Power’s online services, refer to the provided links in each answer.