How To Cancel JCPenney Credit Card? A Step-by-Step Guide!

How To Cancel JCPenney Credit Card? Are you considering cancelling your JCPenney Credit Card, but unsure where to start? Look no further! We’ve got you covered with a comprehensive guide on how to cancel your JCPenney Credit Card. Whether it’s a change in your financial strategy or simply the need to simplify your wallet, cancelling your JCPenney Credit Card can be a wise decision. In this article, we’ll walk you through the process step by step, ensuring a smooth and hassle-free experience. So, if you’re ready to regain control of your financial choices and eliminate that extra plastic from your wallet, keep reading.

How To Cancel Jcpenney Credit Card

Interest in cancelling your JCPenney Credit Card might stem from various reasons. Perhaps you’re looking to streamline your credit accounts or you’ve found a card that offers more appealing rewards. Whatever your motivation may be, we understand the importance of making informed decisions. That’s why we’ve compiled this guide to provide you with a clear understanding of the JCPenney Credit Card cancellation process. We’ll cover everything you need to know, from gathering essential information to navigating the cancellation steps with ease. By the end of this article, you’ll have the knowledge and confidence to proceed with your JCPenney Credit Card cancellation, allowing you to take control of your financial future.

Desire for knowledge and understanding is crucial when it comes to managing your financial assets. We recognize that making changes to your credit accounts can seem daunting, but it doesn’t have to be. Our goal is to demystify the JCPenney Credit Card cancellation process, empowering you with the information you need to make a well-informed choice. Imagine the peace of mind that comes with having a clear plan and a simplified financial portfolio. So, if you’re curious about the steps involved in cancelling your JCPenney Credit Card and eager to explore your options, keep reading, because you’re just a few steps away from achieving your financial goals.

How to Cancel Your JCPenney Credit Card?

Canceling your JCPenney credit card is a straightforward process, but there are some essential steps and tips you should follow to ensure a smooth cancellation experience. It’s important to note that you cannot cancel your JCPenney credit card online. Instead, you’ll need to contact JCPenney Customer Support. Here’s a step-by-step guide on how to cancel your JCPenney credit card:

Step 1: Pay Off Your Balance

Before you initiate the cancellation process, make sure that your JCPenney credit card balance is fully paid off. You won’t be able to cancel your card if you have any outstanding charges. Follow these tips for this step:


  • Review your recent statements to ensure there are no pending charges.
  • Pay off any outstanding balance in full, including interest charges.
  • Consider transferring your balance to another credit card if you have one to avoid carrying a balance on your JCPenney card.

Step 2: Redeem All Rewards

JCPenney credit cardholders often earn rewards with their purchases and spending activities. To maximize the benefits of your card before canceling it, be sure to redeem all the rewards you’ve accumulated. Here’s how:


  • Log in to your JCPenney account and check your rewards balance.
  • Redeem your rewards for discounts or merchandise before contacting Customer Support.
  • Utilize any available coupons or promotional offers to make the most of your rewards when shopping at JCPenney.

Step 3: Contact JCPenney Customer Support

Once you’ve paid off your balance and redeemed your rewards, it’s time to initiate the cancellation process by reaching out to JCPenney Customer Support. Follow these steps:

  • Dial (800) 542-0800 to contact JCPenney Customer Support.
  • Inform the customer service representative that you wish to cancel your JCPenney credit card.
  • Provide all the necessary details as requested by the representative.
  • Follow the cancellation steps and instructions provided by the JCPenney representative.


  • Be polite and patient when speaking with the customer service representative.
  • Have your credit card details, including the account number, ready when you make the call.
  • Take note of any confirmation numbers or details provided during the call for your reference.

Step 4: Monitor Your Account Activities

After you’ve initiated the cancellation request, it’s important to keep a close eye on your JCPenney account activities. This is crucial for up to 90 days following your cancellation request to ensure there are no unexpected charges or issues.


  • Regularly check your JCPenney account online or through statements for any unusual activity.
  • If you notice any unauthorized charges or discrepancies, promptly contact JCPenney Customer Support to address the issue.
  • Be prepared to provide details related to your cancellation request if needed.

Step 5: Delete Your Account and Dispose of Your Card

Once your cancellation request is fully processed, it’s a good practice to delete your JCPenney online account if you no longer plan to shop with them. Additionally, for security reasons, destroy your physical JCPenney credit card to prevent any accidental or unauthorized use.


  • Log in to your JCPenney online account and follow their instructions for deleting your account.
  • Safely dispose of your JCPenney credit card by cutting it into small pieces or using a shredder.

By following these steps and tips, you can effectively cancel your JCPenney credit card and ensure a hassle-free experience throughout the process. Remember to stay vigilant regarding your account activities during the 90-day post-cancellation period to safeguard your financial interests.

How to Cancel Your JCPenney Account via Mail?

If you’ve decided to part ways with your JCPenney account and prefer to cancel it via mail, you’re in the right place. In this step-by-step guide, we’ll walk you through the process of canceling your JCPenney account by mailing them all the necessary details. While this method may take a bit longer than canceling online or over the phone, it’s a straightforward process that ensures your account is properly closed. Here are the steps to follow:

Step 1: Gather Your Information

Before you can cancel your JCPenney account via mail, you’ll need to gather all the necessary information. Here’s a list of what you’ll need:

  • Your full name
  • JCPenney account number (if available)
  • Contact information (email address and phone number)
  • A copy of your photo ID (identity proof)
  • A written request for account cancellation

Step 2: Write a Cancellation Request Letter

Compose a formal letter addressed to JCPenney’s customer service department. In the letter, include your full name, account number (if available), and contact information. Clearly state your intention to cancel your JCPenney account and provide a brief reason for your decision.

Sample Cancellation Request Letter:

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Your Email Address]
[Your Phone Number]

JCPenney Customer Service
[City, State, ZIP Code]

Dear JCPenney Customer Service,

I am writing to formally request the cancellation of my JCPenney account. My account details are as follows:
- Full Name: [Your Full Name]
- Account Number (if available): [Your Account Number]
- Contact Information: [Your Email Address and Phone Number]

I have thoroughly enjoyed my experience with JCPenney, but I have decided to close my account due to [briefly state your reason, e.g., changed shopping habits].

I have attached a copy of my photo ID as identity proof, as requested. Please process my cancellation request at your earliest convenience, and I kindly request confirmation of the account closure.

Thank you for your prompt attention to this matter.

[Your Full Name]

Step 3: Prepare Your Documents

In addition to your cancellation request letter, make sure to include a copy of your photo ID as identity proof. This is a crucial step, as JCPenney will require this documentation to process your request.

Step 4: Find JCPenney’s Mailing Address

Visit the JCPenney website or contact their customer service to obtain the correct mailing address for account cancellations. Make sure to use the most up-to-date address to ensure your request reaches the right department.

Step 5: Send Your Request

Once you have all the necessary documents prepared, send them to JCPenney’s designated mailing address via a reliable postal service. It’s recommended to use certified mail with tracking to ensure the delivery and receipt of your request.

Step 6: Wait for Confirmation

After mailing your cancellation request, it may take some time for JCPenney to process it. However, you should eventually receive a confirmation message from them, either via email or traditional mail, confirming the closure of your account.

Important Tips:

  • Keep a copy of all documents and correspondence related to your cancellation request for your records.
  • Be patient, as the processing time may vary depending on the volume of requests.

In conclusion, canceling your JCPenney account via mail is a straightforward process that involves writing a formal letter, providing necessary documentation, and sending it to the correct mailing address. While it may take some time, you will eventually receive confirmation of your account closure.

FAQs about How To Cancel JCPenney Credit Card?

1. How do I close my JCPenney credit card?

You can close your JCPenney Credit Card either online or over the phone at (800) 542-0800. To cancel your card online, log in to your account and go to the “Services” tab. Make sure to pay off any outstanding balance before canceling your card.

Tip: Before closing your JCPenney credit card, consider the impact on your credit score, as closing a credit card can affect your credit utilization ratio. Make sure to transfer any rewards or benefits associated with the card before canceling.

Example: You can cancel your JCPenney Credit Card by following the steps mentioned on the official website or by contacting their customer service.

2. What happens if I don’t use my JCPenney credit card?

If you don’t use your JCPenney credit card for one year, they may lower your credit line. If you don’t use it for two years, they may close your account due to inactivity. To prevent this, make at least one purchase with your card each month.

Tip: To keep your JCPenney credit card active, consider making small purchases or setting up automatic payments for a recurring expense, like a subscription service or utility bill.

Example: If you let your JCPenney credit card go unused for an extended period, it may lead to a lower credit limit or account closure, impacting your credit score.

3. How do I delete my JCPenney account?

To close your JCPenney Rewards membership or delete your JCPenney account, you need to contact JCPenney Customer Service at 1-888-JCP-RWDS (1-888-527-7937). They will assist you with the process.

Tip: Before closing your JCPenney account, ensure you redeem any remaining rewards or benefits associated with your membership.

Example: If you want to delete your JCPenney Rewards profile, you can call their customer service for assistance in closing the account.

4. Does the JCPenney credit card report to credit bureaus?

Yes, the JCPenney Credit Card reports to the major credit bureaus (TransUnion, Equifax, and Experian) on a monthly basis. They report important information such as your credit limit, account balance, payment history, and more. This can impact your credit score, so make timely payments and maintain a low credit utilization ratio.

Tip: Using your JCPenney credit card responsibly and making on-time payments can help build or improve your credit score over time.

Example: The JCPenney Credit Card regularly reports your credit activity to all three major credit bureaus, which can have a positive or negative impact on your credit score, depending on your payment history.