How To Cancel Lululemon Order? A Step-by-Step Guide!

How To Cancel Lululemon Order? Are you eagerly awaiting your Lululemon order, only to realize that circumstances have changed and you need to cancel it? We’ve all been there – life can throw unexpected curveballs, and sometimes, canceling an online order becomes necessary. Whether you’ve had a change of heart or simply need to adjust your purchase plans, this article is here to guide you through the Lululemon order cancellation process seamlessly. In this step-by-step guide, we’ll show you how to cancel your Lululemon order effortlessly, ensuring a stress-free experience.

How To Cancel Lululemon Order

You’ve been eyeing that perfect pair of yoga pants or a sleek activewear set from Lululemon for a while now. You finally make the decision to place your order, eagerly anticipating its arrival. However, as fate would have it, something comes up, and your plans change. Now, you’re left wondering, “How can I cancel my Lululemon order?” Don’t worry; we’ve got you covered.

In this article, we’ll not only provide you with the know-how to cancel your Lululemon order but also offer valuable insights into the Lululemon order cancellation policy, ensuring you understand the process inside out. So, if you find yourself in a situation where you need to cancel your Lululemon order and want to do it seamlessly, keep reading to discover the simple steps you can take. Whether it’s your first time ordering from Lululemon or you’re a loyal customer, our guide will ensure you have all the information you need to take action and successfully cancel your order without any hassle. Let’s get started!

How to Cancel Your Lululemon Order?

Lululemon is a popular athletic apparel brand, and sometimes, you may find the need to cancel an order you’ve placed. In this step-by-step guide, we’ll walk you through the process of canceling a Lululemon order, using the three available methods – phone, live chat, and email. It’s essential to note that all these methods can be accessed on Lululemon’s official website.

Step 1: Log into Your Lululemon Account

To initiate the cancellation process, you first need to log in to your Lululemon account. If you placed the order as a guest, you won’t have an account, so this step won’t apply to you. However, if you have an account, follow these steps:

  • Go to the official Lululemon website (
  • Click on the “Account” or “Login” button, typically located in the upper right corner of the page.
  • Enter your login credentials (email address and password) to access your account.

Step 2: Access the Guest Education Centre

Once you’ve logged in to your Lululemon account, navigate to the “Guest Education Centre.” Here’s how you can find it:

  • Look for the “Help” or “Customer Service” option on the website’s menu bar. It may vary in placement, but it’s often located at the bottom of the page.
  • Click on “Guest Education Centre” or a similar option to access the information related to order cancellation.

Step 3: Choose Your Cancellation Method

In the Guest Education Centre, you will see three available methods to choose from for canceling your Lululemon order: phone, live chat, and email. Let’s take a closer look at each of these methods and how to use them:

Important Tips:

  • Ensure you have all your order details, such as the order number and product information, readily available when contacting Lululemon for cancellation.
  • Be polite and clear in your communication when explaining the reason for canceling your order.
  • Be prepared for potential wait times when using phone or live chat methods, especially during peak hours.
  • Check your email regularly for responses from Lululemon’s customer service team, and respond promptly if additional information is requested.

Canceling your Lululemon order is a straightforward process that can be completed using one of the three available methods – phone, live chat, or email. By following the steps outlined in this guide and keeping the important tips in mind, you can successfully cancel your order and address any issues with ease.

How to Cancel Your Lululemon Order by Phone?

If you’ve placed an order on Lululemon and have had a change of heart or circumstances, you can cancel your order by phone. This step-by-step guide will walk you through the process of canceling your Lululemon order and provide some helpful tips along the way.

Step 1: Gather Your Order Information

Before you make the call, it’s essential to have all the necessary information about your order readily available. This includes your order number, billing information, and the reason for canceling the order. Having these details on hand will help expedite the cancellation process.


  • Order Number: 12345678
  • Billing Information: Name, Shipping Address, Payment Method
  • Reason for Cancellation: Changed my mind, found a better deal elsewhere

Step 2: Locate Lululemon’s Customer Service Phone Number

To cancel your order by phone, you need to call Lululemon’s customer service. You can typically find their phone number on their official website or on the order confirmation email you received when you placed the order. Make sure you are using the correct contact information to reach their customer support team.

Step 3: Place the Phone Call

Dial the customer service number provided by Lululemon. Be prepared to wait on hold for a few minutes, as you may need to speak with the next available representative.

Step 4: Communicate with the Representative

Once you are connected to a Lululemon customer service representative, explain that you wish to cancel your order. Be courteous and provide them with your order number, billing information, and the reason for the cancellation.

Example: “Hello, I placed an order with the order number 12345678, and I would like to cancel it. My name is [Your Name], and here is my billing information. The reason for canceling is [Your Reason].”

Step 5: Await Approval

The customer service representative will review your request and reason for cancellation. If your request is valid and within their cancellation policy, they will approve the cancellation.


  • Be polite and patient when speaking to the representative, as this can help make the process smoother.
  • Be prepared to provide any additional information or answer questions about your order if requested.

Step 6: Confirmation of Cancellation
Once your cancellation is approved, the customer service representative will provide you with confirmation that your order has been canceled. They may also issue a refund if applicable, depending on the payment method and the stage of order processing.

Step 7: Verify the Cancellation

After ending the call, double-check your email for any cancellation confirmation from Lululemon. This email serves as official documentation that your order has been canceled successfully.

Important Tips:

  • Make the call as soon as possible after deciding to cancel to increase the likelihood of success.
  • Familiarize yourself with Lululemon’s cancellation policy on their website before calling, as it may have specific guidelines regarding cancellations and refunds.
  • Be prepared for potential hold times, especially during busy periods, so have some patience.

Canceling your Lululemon order by phone is a straightforward process when you have all the necessary information and follow these steps. Remember to be polite and clear when communicating with the customer service representative to ensure a hassle-free cancellation experience.

How to Cancel Your Lululemon Order on Live Chat?

Lululemon is a popular athletic apparel brand known for its high-quality products. Sometimes, for various reasons, you may need to cancel an order you’ve placed with them. If you prefer the convenience of real-time communication, you can use the “Live chat” option to cancel your order with the help of a customer service representative. In this step-by-step guide, we will walk you through the process of cancelling your Lululemon order using live chat.

Step 1: Access the Lululemon Website

To initiate the cancellation process, you need to access the official Lululemon website. You can do this on your computer or mobile device by opening your preferred web browser and typing in “”

Step 2: Log In to Your Account

If you aren’t already logged in, click on the “Account” or “Sign In” button at the top right corner of the webpage. Enter your login credentials, including your email address and password. If you don’t have an account, you’ll need to create one before proceeding.

Step 3: Locate Your Order

After logging in, navigate to the “Order History” or “My Orders” section of your account. Here, you should be able to see a list of your recent orders. Find the order that you want to cancel and click on it to view more details.

Step 4: Choose the “Live Chat” Option

Once you’re on the order details page, look for the option to initiate a live chat with customer service. This option is typically labeled as “Live Chat” or “Chat Now.” Click on it to start the live chat session.

Step 5: Explain Your Cancellation Request

You will be connected to a customer service representative in real-time. Use this opportunity to explain why you want to cancel your order. Be clear and concise in your communication, providing all necessary details such as your order number and the reason for cancellation.

Example: “Hello, I placed an order with order number #12345, but I need to cancel it because I mistakenly ordered the wrong size.”

Step 6: Follow Instructions

The customer service representative will guide you through the cancellation process. They may ask for additional information or confirm details about your order. Follow their instructions carefully to ensure a smooth cancellation.

Step 7: Confirmation and Documentation

Before ending the live chat, make sure to ask for confirmation of the cancellation and any documentation or reference number related to the cancellation. This information can be handy for future reference in case of any issues.

Important Tips:

  • Be polite and courteous when chatting with the customer service representative. A friendly demeanor can go a long way in getting your request processed quickly.
  • If you have any questions or concerns during the chat, don’t hesitate to ask. The customer service team is there to assist you.
  • Be patient if there is a queue for live chat. Wait times may vary depending on the volume of inquiries.

In-Depth Information:

  • Lululemon’s cancellation policy may vary depending on the status of your order and the specific circumstances. It’s essential to check their website or reach out to customer service for the most up-to-date information.
  • Keep an eye on your email after the cancellation process. Lululemon may send you a confirmation email with details about the cancellation and any refund processes if applicable.

By following these steps and keeping these tips in mind, you can successfully cancel your Lululemon order using the live chat option. Remember to be proactive in reaching out to their customer service team for assistance whenever needed.

How to Cancel a Lululemon Order via Email?

If you’ve placed an order with Lululemon and need to cancel it, there are various methods available to you. One of these options is to cancel your order via email. This guide will walk you through the steps to do so effectively.

Step 1: Check Eligibility for Cancellation

Before you proceed with canceling your Lululemon order via email, make sure your order is eligible for cancellation. Lululemon typically allows cancellations within a specific window of time after the order has been placed. Check their cancellation policy on their website or in your order confirmation email to ensure you meet the criteria.

Step 2: Open Your Email App

Once you’ve confirmed that your order is eligible for cancellation, open your email application on your computer or mobile device. This can be any email service you use, such as Gmail, Outlook, or Apple Mail.

Step 3: Compose a New Email

Click on the option to compose a new email within your email app. This will open a new blank email for you to fill out.

Step 4: Address the Email

In the “To” field, you’ll need to enter Lululemon’s email address for customer support. This address should be mentioned on their website or in your order confirmation email. Ensure that you have the correct email address to ensure your request reaches the right department.

For example, if Lululemon’s customer support email address is [email protected], you would enter it in the “To” field.

Step 5: Subject Line

In the subject line of your email, clearly state your purpose. You can use a subject line like “Order Cancellation Request: [Your Order Number].” Make sure to replace “[Your Order Number]” with the actual order number you want to cancel.

Step 6: Compose the Email

In the body of the email, explain your request for order cancellation. Be polite and concise. Include all necessary information, such as:

  • Your full name
  • Order item name or description
  • Order ID or reference number
  • Reason for cancellation (optional)
  • Request for confirmation of cancellation

Here’s an example of what your email could look like:

Dear Lululemon Customer Support,

I hope this email finds you well. I am writing to request the cancellation of my recent order with the following details:

- Full Name: [Your Name]
- Order Item: [Item Name]
- Order ID: [Order ID]
- Reason for Cancellation (Optional): [Provide a brief reason, if necessary]

I would appreciate your prompt attention to this matter and confirmation of the cancellation. Please let me know if any additional information is required from my end.

Thank you for your assistance.

[Your Name]

Step 7: Send the Email

Once you’ve filled out the email with all the necessary information, review it to ensure accuracy and completeness. When you’re satisfied, click the “Send” button to submit your cancellation request to Lululemon’s customer support.

Step 8: Follow Up

While the email method may not provide an immediate response, be patient and allow some time for Lululemon’s customer support team to process your request. Check your email for their response, and if you don’t receive a confirmation or response within a reasonable timeframe, you may want to consider contacting them through one of their other customer support channels, such as phone or chat, as mentioned in the source. Additionally, keep a copy of the email for your records.

Important Tips:

  • Always double-check the email address for Lululemon’s customer support to ensure your email reaches the correct department.
  • Be polite and clear in your email to increase the chances of a successful cancellation.
  • Keep track of your order number and order details for reference in your email.
  • If you have a specific reason for canceling, you can include it in the email, but it’s not always necessary.
  • If you don’t receive a response within a reasonable time frame, consider using alternative contact methods for quicker assistance.

Canceling your Lululemon order via email is a straightforward process, and following these steps will help you navigate it effectively. Remember to be patient while awaiting a response, and if needed, explore other avenues for canceling your order.

How to Cancel a Lululemon Order After Hours?

Lululemon is a popular activewear brand known for its high-quality products. If you find yourself in a situation where you need to cancel a Lululemon order after the one-hour cancellation window has passed, don’t worry. This step-by-step guide will help you understand how to proceed with canceling your order and seeking a refund.

Step 1: Check the Cancellation Window

Before attempting to cancel your Lululemon order, it’s essential to understand their cancellation policy. As mentioned in the source, Lululemon only allows cancellations within one hour of placing an order. After that timeframe, your request may not be approved. Keep this in mind as you proceed.

Step 2: Contact Lululemon Customer Service

If you’re still within the one-hour cancellation window, you can try to cancel your order online by logging into your Lululemon account and following the cancellation instructions. However, if this option is no longer available, your next step is to contact Lululemon’s customer service.

  • Go to the Lululemon website and navigate to the “Contact Us” section.
  • Choose your preferred method of communication, such as live chat, email, or phone.

Step 3: Explain Your Situation

When you reach out to Lululemon’s customer service, be sure to explain your situation clearly and politely. Mention that you missed the one-hour cancellation window and inquire about the possibility of canceling your order. While the source indicates that Lululemon may not approve cancellation requests after one hour, it’s worth trying.

Step 4: Consider the Return Option

If Lululemon customer service is unable to cancel your order, you still have another option to get your money back. You can initiate a return for the items you ordered once they are delivered.

  • Wait for your order to be delivered to your doorstep.
  • Open the package and inspect the items. Make sure they are in their original condition with tags attached.
  • Fill out the return form included in the package. If it’s not there, you can usually find it on the Lululemon website.
  • Pack the items securely and attach the return label provided.
  • Drop off the package at your nearest courier or post office. Make sure to get a receipt as proof of shipment.

Step 5: Monitor Your Refund

After successfully initiating the return process, keep an eye on your email for updates from Lululemon. They will inform you about the progress of your return and the estimated time for your refund to be processed.

Tips and Important Information:

  • Be polite and patient when contacting Lululemon customer service. A friendly approach can increase your chances of getting assistance.
  • Keep all the original packaging and tags intact when you decide to return the items. Lululemon typically requires products to be in their original condition for a refund.
  • Double-check the return policy on the Lululemon website for any updates or changes, as policies can occasionally evolve.
  • It may take some time for your refund to be processed, so be prepared for a waiting period.
  • If you have any specific questions or concerns about your order, don’t hesitate to ask Lululemon customer service for clarification.

In conclusion, while canceling a Lululemon order after the one-hour window can be challenging, you have options. Reach out to their customer service as soon as possible to explore the possibility of cancellation. If that doesn’t work, you can still return the items once they arrive, ensuring that you follow their return process for a refund. Remember to stay informed about their policies and be patient throughout the process.

FAQs about How To Cancel Lululemon Order?

1. Can I cancel an online order at Lululemon?

Yes, you can cancel an online order at Lululemon, but there are specific conditions to keep in mind. You need to contact the Guest Education Centre (GEC) within 60 minutes of placing your order. After this timeframe, cancellations may not be possible.

Tip: It’s crucial to double-check your gear and the total amount in your shopping bag before completing your order to avoid the need for cancellation.

Example: If you accidentally ordered the wrong size or color, make sure to reach out to Lululemon’s GEC as soon as possible to request cancellation.

2. Does Lululemon refund money for returns?

Yes, Lululemon does provide refunds for returns. Once they receive your return at their warehouse, it will take approximately 15-20 business days to process. After processing, your funds will be credited back to your original method of payment.

Tip: Be patient during the return process, as it may take some time for the refund to reflect in your account after Lululemon processes your return.

Example: If you decide to return a yoga mat that didn’t meet your expectations, Lululemon will refund the purchase price to your original payment method.

3. Can you return an online order to a Lululemon store?

Yes, you can return an online order to a Lululemon store, but there are conditions to consider. If you purchased your product from one of the North American Lululemon websites, you can return the item(s) to a local store in the same country where you made the purchase. Make sure to bring proof of purchase for your return.

Tip: It’s important to check the return policy specific to your region and product, as some exceptions may apply.

Example: If you ordered a pair of leggings online and they don’t fit as expected, you can return them to your nearest Lululemon store as long as you provide proof of purchase.

4. How do I contact Lululemon customer service?

You can contact Lululemon customer service through various channels, including Live Chat, Apple Messages, phone, or email. Their phone number is 1.877.263.9300, and they have specific operating hours. It’s essential to note that their availability varies, including extended hours on certain dates and reduced hours on holidays.

Tip: Check their official website for the most up-to-date contact information and hours of operation to ensure you reach them when they are available.

Example: If you have a question about a recent order or need assistance with a product issue, you can reach out to Lululemon’s customer service via Live Chat during their weekday operating hours.