How To Cancel Mattress Firm Order? A Step-by-Step Guide!

How To Cancel Mattress Firm Order? Are you currently facing a situation where you need to cancel your Mattress Firm order? Whether it’s a change in your sleeping preferences, unexpected budget constraints, or any other reason, we’ve got you covered. In this comprehensive guide, we’ll walk you through the process of canceling your Mattress Firm order step by step. By the end of this article, you’ll have all the information and confidence you need to successfully navigate the Mattress Firm order cancellation process.

How To Cancel Mattress Firm Order

At Mattress Firm, customer satisfaction is a top priority, and they understand that circumstances can change. That’s why they offer a straightforward and convenient order cancellation process. We’ll not only show you how to initiate the cancellation but also provide tips to make the experience as smooth as possible.

So, if the thought of canceling your Mattress Firm order has been looming over you, keep reading. We’ll grab your attention with essential information, pique your interest in understanding the cancellation procedure, generate a desire for a hassle-free experience, and ultimately guide you toward successfully canceling your Mattress Firm order. Let’s dive in and make the process easy and stress-free!

How To Cancel Your Mattress Firm Order via Live Chat?

Canceling an order with Mattress Firm is a straightforward process if you’ve placed it online. One convenient way to do this is through the live chat option on their website, where you can interact directly with their team. In this step-by-step guide, we’ll walk you through the process of canceling your Mattress Firm order via live chat, with tips and examples to help you along the way.

Step 1: Visit Mattress Firm Website

Open your preferred web browser and visit the Mattress Firm website (

Step 2: Access Live Chat

Once you’re on the Mattress Firm website, scroll to the bottom of the page. There, you’ll find a button that reads “Chat With A Sleep Expert.” Click on this button to initiate the live chat.

Step 3: Provide Your Information

After clicking on the chat button, a pop-up window will appear. In this window, you will be prompted to enter your information:

  • First Name
  • Last Name
  • Email Address
  • Phone Number

Make sure to enter this information accurately as it will help the Mattress Firm team locate your order.

Step 4: Select “Help with Existing Order”

Once you’ve entered your details, you’ll be presented with different chat options. Select “Help with Existing Order” to ensure you’re directed to the right department for order cancellations.

Step 5: Connect with a Team Member

After selecting “Help with Existing Order,” you will be connected to a Mattress Firm team member in the live chat. This team member will assist you with your order cancellation request.

Step 6: Start Your Chat

Begin the chat by introducing yourself and politely asking the team member to cancel your order. Be sure to provide your order details, such as the order number, to help them identify your specific purchase.


Hello, my name is [Your Name], and I would like to cancel my order with order number [Order Number]. Can you please assist me with this?

Step 7: Provide Order Details

Once you’ve initiated the chat and explained your request, provide all necessary order details requested by the team member. This may include your order number, product name, and any other relevant information. The more information you provide, the smoother the cancellation process will be.

Step 8: End the Chat

When your order cancellation request has been processed and confirmed, you can end the chat. To do this, look for the “Confirm End Chat” button, usually located within the chat window. Click on it to conclude your interaction with the Mattress Firm team.


Thank you for your assistance. I appreciate your help in canceling my order. Please confirm the cancellation, and I'll end the chat now.

Canceling your Mattress Firm order via live chat is a convenient and hassle-free process. By following these step-by-step instructions, providing accurate order details, and being polite and patient with the team member, you can easily cancel your order and resolve any concerns you may have.

How to Cancel a Mattress Firm Order via Customer Service Form?

Mattress Firm offers customers the convenience of canceling their orders using a simple Customer Service Form. Whether you’ve had a change of heart, encountered issues with your purchase, or simply need to cancel your order for any reason, this step-by-step guide will walk you through the process. We’ll provide detailed instructions, examples, and important tips to ensure a smooth cancellation experience.

Step 1: Access the Mattress Firm Customer Service Form

To initiate the cancellation process, you’ll need to access the Mattress Firm website. Go to their official website ( and locate the “Customer Service” or “Contact Us” section. Usually, you can find this in the website’s footer or under a dedicated tab.

Example: Visit and scroll down to the footer section where you’ll find the “Customer Service” link.

Step 2: Navigate to the Customer Service Form

Once you’re on the Customer Service or Contact Us page, look for the Customer Service Form. Click on it to open the form.

Example: Click on “Customer Service Form” to access the cancellation form.

Step 3: Complete the Customer Service Form

Fill out the required information in the Customer Service Form accurately. This typically includes your name, contact information, order number, and a brief description of why you want to cancel your order.


  • Name: John Smith
  • Email Address: [email protected]
  • Phone Number: (123) 456-7890
  • Order Number: MF123456
  • Reason for Cancellation: Change of plans

Step 4: Select “Cancel My Entire Order”

In the Customer Service Form, you’ll encounter various categories for different types of requests. Look for the category that best matches your request, which, in this case, is “Cancel My Entire Order.”

Example: Under the “What type of request is this” category, select “Cancel My Entire Order.”

Step 5: Submit Your Request

After selecting the appropriate request category, hit the “Submit” or “Send” button on the form. This action will transmit your cancellation request to the Mattress Firm customer support team.

Example: Click on “Submit” to send your cancellation request.

Important Tips:

  • Double-check your order number: Ensure that you provide the correct order number to avoid any confusion in the cancellation process.
  • Provide a clear reason: When explaining why you want to cancel your order, be concise and clear. This helps customer support understand your situation better.
  • Keep records: Save a copy of the confirmation or acknowledgment of your cancellation request. This can serve as proof if any issues arise later.
  • Follow up: If you don’t receive a response from Mattress Firm within a reasonable timeframe, consider reaching out to their customer support through other channels (e.g., phone, email) to ensure your request is being processed.

Cancelling a Mattress Firm order via the Customer Service Form is a straightforward process that provides you with an efficient way to manage your orders. By following these steps and tips, you can successfully submit your cancellation request and enjoy a hassle-free experience. If you encounter any difficulties or need further assistance, don’t hesitate to contact Mattress Firm’s customer support team for help.

FAQs about How To Cancel Mattress Firm Order?

1. How long do I have to return my mattress at Mattress Firm?

You can return or exchange your mattress anytime between 21 and 120 days from the date of purchase. To initiate the return process, contact your showroom or chat for assistance if purchased online.

Additional Information: Mattress Firm offers a 120 Night Sleep Trial® for mattress returns, which provides customers with a flexible window to make sure they are satisfied with their purchase.

2. Can I return a mattress if I don’t like it?

The return period for mattresses varies widely among companies, typically ranging from a minimum of a week to up to a year. On average, most companies have return policies that allow returns within 30 to 120 days.

Additional Information: It’s essential to research the specific return policy of the company from which you purchase your mattress to ensure you are comfortable with the timeframe for returns.

3. What happens when you return a mattress?

Once you return your mattress, it is up to the company to decide what to do with it. Mattresses are often recycled or donated to charities in need. Some companies may choose to resell the returned mattress at a discounted price.

Additional Information: Returning a mattress can be an environmentally friendly option, as many companies focus on recycling or donating rather than disposing of them in landfills.

4. How do you break in a firm mattress?

Breaking in a firm mattress involves several steps:

  • Let your mattress breathe and rest.
  • Sleep on your mattress consistently to allow it to adjust to your body.
  • Rotate your new mattress regularly to even out wear.
  • Increase room temperature, which can help soften the materials.
  • Apply pressure or weight to the mattress to accelerate the break-in process.
  • Use a proper foundation to support the mattress.
  • Consider adding a mattress topper for extra comfort.
  • Follow the manufacturer’s instructions for care and maintenance.

Additional Information: Breaking in a firm mattress may take some time, and it’s important to be patient as the mattress adjusts to your body and becomes more comfortable. Following the manufacturer’s recommendations can help prolong the life of your mattress.