How To Cancel My Xfinity Account? A Step-by-Step Guide!

How To Cancel My Xfinity Account? Tired of those endless bills and channels you never watch? It might be time to say goodbye to your Xfinity subscription. Canceling your My Xfinity Account can be a daunting task, especially with all the confusion and fine print that often accompanies it. But don’t worry – we’re here to guide you through the process step by step.

How To Cancel My Xfinity Account

In this comprehensive guide, we’ll walk you through the ins and outs of canceling your My Xfinity Account. Whether you’re looking to switch to a different provider, cutting the cord, or simply looking to streamline your expenses, we’ve got you covered. We understand that navigating the cancellation process can be overwhelming, but with the right information and a little patience, you can bid farewell to Xfinity without the headache.

Our goal is to empower you with the knowledge and confidence needed to successfully cancel your My Xfinity Account. We’ll cover all the essential details, including the necessary documentation, potential fees, and the best time to initiate the cancellation process. You’ll also discover tips and tricks to minimize any hassle and ensure a smooth transition. So, if you’ve been wondering how to cancel your Xfinity subscription hassle-free, read on to satisfy your curiosity and ease your concerns.

Ready to take control of your subscription and cancel your My Xfinity Account with confidence? Keep reading to unlock the step-by-step guide that will make the cancellation process a breeze. Say goodbye to those monthly bills, and hello to a subscription-free future. Let’s get started!

How to Cancel Xfinity Service Online through Chat?

Cancelling your Xfinity service online through a chat with their representatives can be a convenient option. This guide will walk you through the steps to cancel your Xfinity service online while providing tips and examples to make the process easier.

Step 1: Visit the Xfinity Assistant Page

To begin the cancellation process, visit the Xfinity Assistant page on their official website. You can access this page by opening your web browser and typing in “Xfinity Assistant” in the search bar. Click on the official Xfinity link that appears in the search results.

Step 2: Sign In to Your Account

Before you can initiate a chat to cancel your Xfinity service, you will need to sign in to your Xfinity account. Provide your correct login credentials, including your username and password, and click the “Sign In” button.

Step 3: Initiate the Chat

Once you are signed in, you will have access to the Xfinity Assistant. Look for an option to start a chat or conversation. It may be labeled as “Chat with us” or something similar. Click on this option to initiate the chat.

Step 4: Ask Your Cancellation Query

In the chat window, you will find a text box labeled “Ask a brief question.” This is where you will write down your query related to your Xfinity account cancellation. Be concise but provide all the necessary information. For example, you can write something like:

“Hello, I would like to cancel my Xfinity service. My account number is [Your Account Number]. Can you please guide me through the cancellation process?”

Step 5: Follow the Representative’s Instructions

After submitting your cancellation query, you will be connected to an Xfinity customer service representative. They will respond to your query and provide instructions on how to proceed with the cancellation. It’s important to carefully follow their guidance.

Important Tips:

  • Be Patient: Wait times for online chats can vary. Be patient while waiting for a representative to connect with you.
  • Gather Account Information: Before starting the chat, gather important account information such as your account number and any relevant details about your Xfinity service to make the process smoother.
  • Ask for Confirmation: After the cancellation process is complete, ask the representative for confirmation that your service has been cancelled. Also, inquire about any final bills or equipment return instructions.
  • Document the Chat: It’s a good practice to take screenshots or save the chat transcript for your records. This can be helpful in case you need to reference it in the future.

Cancelling your Xfinity service online through chat is a straightforward process if you follow these steps and tips. Remember to be prepared with your account information and communicate clearly with the representative. By doing so, you can successfully cancel your Xfinity service with ease.

How to Cancel Xfinity Service by Visiting an Xfinity Store?

If you’re looking to cancel your Xfinity service in person, visiting an Xfinity Store is a viable option. This step-by-step guide will walk you through the process of canceling your Xfinity service at a physical store, ensuring a smooth and hassle-free experience. We’ll also provide you with important tips and additional information to make the process easier.

Step 1: Locate the Nearest Xfinity Store

Before heading to the Xfinity Store, it’s crucial to find the nearest location. You can use the Xfinity Store Locator on the Xfinity website or the Xfinity Store app to identify the store closest to you. Ensure you have the address and operating hours of the chosen store.

Tip: Consider checking the store’s hours of operation to avoid any inconvenience due to unexpected closures or limited service hours.

Step 2: Make an Appointment (Optional)

While you can visit the Xfinity Store without an appointment, making one can save you time and ensure that you are seen promptly. You can schedule an appointment through the Xfinity website or app by selecting your preferred date and time for your visit. Appointments are highly recommended during peak hours or busy days.

Example: Let’s say you want to cancel your Xfinity service on a Saturday afternoon. By scheduling an appointment, you can avoid waiting in line and receive faster service.

Step 3: Visit the Xfinity Store

On the day of your appointment or at your chosen time, visit the Xfinity Store. Be sure to bring all the necessary documentation, including your Xfinity account details and any equipment (e.g., cable boxes, modems, remotes) that you need to return.

Tip: Arriving a few minutes early can help ensure a smooth check-in process.

Step 4: Speak with a Representative

Upon arrival, approach the customer service desk or counter, and let the representative know that you wish to cancel your Xfinity service. They will guide you through the process and assist with the necessary steps. Be prepared to provide your account information, such as your account number, name, and contact details.

Example: You can say, “Hello, I would like to cancel my Xfinity service. My account number is [your account number].”

Step 5: Return Equipment (if applicable)

If you have Xfinity equipment (e.g., modem, cable box, remote control), the Xfinity Store is a convenient place to return it. The representative will assist you in processing the equipment return and ensure that you won’t be charged for unreturned equipment.

Tip: Remember to obtain a receipt or confirmation for returning equipment to safeguard against potential billing disputes.

Step 6: Confirm Cancellation

After providing all the necessary details and returning equipment (if needed), the Xfinity representative will confirm the cancellation of your Xfinity service. They may ask you to sign a cancellation confirmation document for your records.

Tip: Double-check with the representative to ensure that your service is indeed canceled. Request any relevant documentation as proof of cancellation.

Canceling your Xfinity service by visiting an Xfinity Store can be a straightforward process if you follow these steps and tips. Scheduling an appointment, bringing the required documentation, and communicating clearly with the Xfinity representative will help ensure a smooth experience. Remember to confirm the cancellation and retain any necessary paperwork for your records.

How to Cancel Your Xfinity Account Using the Online Cancellation Form?

Canceling your Xfinity account is a straightforward process when using the online cancellation form. In this step-by-step guide, we will walk you through the process, providing important tips and examples to ensure a smooth cancellation experience.

Step 1: Access the Xfinity Support Page

To initiate the cancellation process, start by accessing the Xfinity support page. You can do this by opening your web browser and visiting the official Xfinity website ( Look for the “Support” or “Help Center” option, typically located in the top menu.

Example: Open your web browser and enter in the address bar. Click on the “Support” tab located at the top of the page.

Step 2: Log In to Your Xfinity Account

To proceed, you will need to log in to your Xfinity account. If you already have an account, navigate to the “Account” page by clicking on your profile icon or username.

Example: Click on your profile icon at the top right corner of the page and select “Account.”

Step 3: Fill Out the Cancellation Form

Once you are on the Account page, locate and click on the option for cancelling your account. This will typically be labeled as “Cancel Service” or something similar. You will be directed to the online cancellation form.

Now, it’s time to fill out the necessary details in the cancellation form. Provide accurate information to ensure a smooth processing of your cancellation request. The information required may include your account details, reason for cancellation, and contact information.

Example: In the cancellation form, you may be asked to provide your account number, full name, contact phone number, and a brief reason for canceling your service. Ensure all fields are completed accurately.


  • Double-check your account details and contact information for accuracy.
  • Be clear and concise when providing your reason for cancellation.
  • Keep a record of your cancellation request confirmation for your reference.

Step 4: Wait for Confirmation

After submitting your cancellation request through the online form, you will need to wait for a response from Xfinity. Typically, you should receive confirmation or further instructions within two business days. It’s essential to check your email or account notifications during this waiting period.

Example: Check your email inbox regularly for any updates from Xfinity regarding your cancellation request.


  • Be patient during the processing period, as it may take some time for Xfinity to review and confirm your cancellation.
  • Follow any additional instructions provided in the confirmation email, if necessary.

Canceling your Xfinity account using the online cancellation form is a simple process when you follow these steps. Remember to provide accurate information, check your email for updates, and be patient during the confirmation period. If you encounter any issues or have questions, you can always reach out to Xfinity customer support for assistance.

FAQs About How To Cancel My Xfinity Account?

1. What is the easiest way to cancel Xfinity?

You can cancel Xfinity in several ways:

  • Contact Xfinity through the Contact Us page on their website.
  • Chat with an Xfinity representative online.
  • Visit a local Xfinity store in person.
  • Complete a cancellation form online.
  • Mail a cancellation request to Comcast Cable, including your full billing name, service address, account number, and phone number.

Example: If you want to cancel Xfinity, you can go to their website and fill out the cancellation form, or you can visit a local Xfinity store if you prefer in-person interaction.

Tip: Make sure to have your account information and contact details ready when initiating the cancellation process.

2. How do I contact Xfinity to cancel my account?

To start the phone cancellation process, call 1-800-XFINITY (1-800-934-6489). When you call, answer the menu by saying “cancel service.” Once you get through to someone, ask if you’re speaking with Retention.

Example: You can call 1-800-XFINITY and say “cancel service” to begin the cancellation process over the phone.

Tip: Be prepared to potentially speak with a Retention representative who may offer you incentives to stay with Xfinity.

3. What happens if I cancel my Xfinity account?

Depending on your account details, your final bill may include items not featured on previous billing statements, such as prorates, equipment charges, or early termination fees. Otherwise, you can simply pay your bill as you would normally, through self-service options or by contacting Xfinity.

Example: Your final bill after canceling Xfinity might include charges for any remaining days of service, equipment that needs to be returned, or early termination fees if you were under contract.

Tip: Review your final bill carefully to ensure you understand all the charges and contact Xfinity for any clarification or disputes.

4. Is there a cancellation fee for Xfinity?

Yes, there is a fee called an Early Termination Fee (ETF), which varies depending on the type and duration of your agreement with Xfinity.

Example: If you have an Xfinity contract and cancel it before the agreed-upon term is completed, you may be subject to an Early Termination Fee.

Tip: Before canceling your Xfinity services, check your contract terms to understand the potential ETF and plan accordingly. It’s essential to be aware of any contractual obligations to avoid unexpected fees.

These FAQs provide comprehensive information on how to cancel Xfinity services, what to expect when canceling, and the potential cancellation fees involved. Always review your specific contract and account details for accurate information regarding your cancellation process.