How To Cancel MYOB Subscription? A Step-by-Step Guide!

How To Cancel MYOB Subscription? Are you currently subscribed to MYOB and considering canceling your subscription? Whether you’re looking to switch to a different accounting software or simply need a temporary break, canceling your MYOB subscription might be on your to-do list. We understand that this process can sometimes seem daunting, but fear not! In this comprehensive guide, we’ll walk you through the steps of canceling your MYOB Subscription, making it a breeze for you to manage your software subscription effectively.

How To Cancel Myob Subscription

Attention! Canceling your MYOB Subscription doesn’t have to be a complicated ordeal. In fact, it’s a straightforward process that we’ll demystify for you in this article. So, if you’ve been pondering the question of “How to Cancel MYOB Subscription,” you’ve come to the right place. Our step-by-step instructions will help you navigate the cancellation process with confidence, ensuring you’re in control of your software subscription.

Are you eager to regain control over your subscription management? Perhaps you’re curious about the potential benefits of canceling your MYOB Subscription, such as cost savings or exploring alternative solutions. Whatever your reasons, this article will pique your interest and empower you with the knowledge you need to make informed decisions. So, let’s dive in and discover the ins and outs of MYOB Subscription cancellation, turning your desire for understanding into a reality. Get ready to take action and make your subscription management journey smoother than ever!

How to Cancel Your MYOB Subscription Online?

MYOB (Mind Your Own Business) is a popular accounting software used by businesses and individuals for financial management and accounting tasks. If you’ve decided to cancel your MYOB subscription, you can do so easily through your MYOB account. In this step-by-step guide, we will walk you through the process of canceling your MYOB subscription online, along with some important tips to consider.

Step 1: Login to Your MYOB Account

The first step in canceling your MYOB subscription is to log in to your MYOB account. Here’s how:

  • Open your web browser and visit the MYOB website (
  • Click on the “Login” or “Sign In” button, typically located in the upper-right corner of the website.
  • Enter your login credentials, including your email address and password.
  • Click the “Login” button to access your MYOB account dashboard.

Tip: If you have forgotten your login credentials, you can use the “Forgot Your Password?” or “Forgot Your Email?” links on the login page to recover your account information.

Step 2: Tap on “Manage My Product”

Once you’ve successfully logged in to your MYOB account, follow these steps:

  • On the dashboard or navigation menu, look for the “Manage My Product” or similar option. It might be under your account settings or profile.
  • Click on “Manage My Product” to access your subscription details and settings.

Step 3: Navigate to “Go to Product” and Select the Product to Cancel

In this step, you’ll need to locate the specific product or subscription you want to cancel:

  • Under “Manage My Product,” look for the option that says “Go to Product” or something similar. Click on it.
  • A list of your active subscriptions and products will be displayed. Find the subscription you wish to cancel and select it by clicking on it.

Step 4: Select “Cancel Subscription”

Now that you’ve chosen the product to cancel, follow these instructions to proceed:

  • Look for an option that says “Cancel Subscription” or a similar phrase, usually located near the subscription details.
  • Click on “Cancel Subscription” to initiate the cancellation process.

Step 5: Carefully Read the Information Shown on the Screen and Follow as Mentioned

After clicking on “Cancel Subscription,” MYOB will provide you with important information regarding the cancellation process, including any potential consequences and refund policies. It is crucial to read this information thoroughly and understand what to expect.

  • Take note of any cancellation fees, refund policies, or other details provided on the screen.
  • Follow any additional steps or instructions provided to complete the cancellation process.

Important Tips:

  • Cancellation Period: MYOB may have a notice period or minimum subscription term. Be aware of the terms and conditions associated with your subscription.
  • Billing Cycle: Your subscription benefits will usually continue until the end of your current billing cycle. You will not be charged for the next cycle after cancellation.
  • Refunds: MYOB’s refund policy may vary depending on your subscription type and the timing of your cancellation. Refer to the refund information provided during the cancellation process.
  • Alternative Solutions: Before canceling, consider if you need an alternative accounting software solution or if downgrading your MYOB subscription might better suit your needs.
  • Export Data: If you have important data in your MYOB account, make sure to export or back up your data before canceling your subscription, as you may lose access to it after cancellation.

By following these steps and keeping the important tips in mind, you can easily cancel your MYOB subscription online through your MYOB account. Be sure to make an informed decision based on your specific needs and circumstances.

How to Cancel Your MYOB Subscription via Contact Support?

If you’ve decided to cancel your MYOB subscription and need assistance from their support team, follow these step-by-step instructions to ensure a smooth cancellation process. MYOB is a popular accounting software, and they provide support to help you cancel your subscription hassle-free.

Step 1: Access the MYOB Contact Support Page

  • To begin the cancellation process, visit the MYOB website ( and log in to your MYOB account using your credentials.
  • Once logged in, navigate to the ‘Support’ or ‘Help’ section of the website. Look for an option that says ‘Contact Support’ or something similar. Click on it to proceed.

Step 2: Provide Your Details

You will be redirected to the MYOB Contact Support Page. Here, you’ll notice that your name is already filled in the ‘Name’ section. Double-check that it’s accurate.

Step 3: Enter Subscription Information

In the ‘Serial Number’ field, enter the serial number associated with your MYOB subscription. This information is crucial for the support team to identify your account.

Step 4: Describe Your Cancellation Request

In the ‘Subject’ section, describe your subscription cancellation request briefly. Be clear and concise in your description.

Step 5: Specify Your Issue

Under the ‘What can we help you with?’ section, select ‘Account and Subscription’ from the options provided.

Step 6: Choose the Cancellation Issue

In the ‘What’s your issue?’ section, select ‘Cancel my Subscription’ from the drop-down menu. This clearly communicates your intent to cancel your subscription.

Step 7: Provide a Valid Cancellation Reason

In the next field, provide a valid reason for canceling your subscription. This helps MYOB understand why you’ve decided to cancel and may assist in improving their services.

Step 8: Submit Your Request

Once you’ve filled out all the necessary information, click on the ‘Send Message’ button. This will transmit your cancellation request to the MYOB support team.

Step 9: Confirmation and Wait Time

  • After sending your cancellation request, MYOB’s support team will review it. Typically, they aim to contact you within 48 hours to verify and process your cancellation.
  • Be patient during this period, as it may take up to 10 days for MYOB to fully confirm your cancellation.

Step 10: Receive Email Confirmation

Within a few days, you will receive an email confirmation from MYOB regarding your subscription cancellation. This email will confirm that your subscription has been successfully canceled.

By following these steps and providing all the necessary information, you can ensure a hassle-free cancellation of your MYOB subscription via their contact support. Remember to keep an eye on your email for the confirmation, and if you have any concerns or questions, you can follow up with MYOB’s support team using the contact information provided in their response.

FAQs about How To Cancel MYOB Subscription?

1. How do I find my MYOB serial number?

If you purchased or upgraded AccountRight from the MYOB website or downloaded a trial version, you’ll find your serial number in the email confirming your download. You can also check which serial numbers you’ve registered by logging into my.MYOB in Australia or New Zealand and going to My Products.

Example: Let’s say you recently upgraded your MYOB AccountRight software online. Check your email inbox for the confirmation email, and you’ll find your serial number there.

Tip: Always keep your confirmation emails or receipts handy to quickly access your serial number in case you need it in the future.

2. Can I retrieve my MYOB serial number if I lost my confirmation email?

If you’ve lost your confirmation email, you can still recover your serial number by logging into my.MYOB in Australia or New Zealand and accessing the My Products section. It will display the serial numbers associated with your account.

Example: Let’s say you accidentally deleted your confirmation email. Don’t worry; you can still find your serial number by logging into your MYOB account.

Tip: To avoid losing important emails, consider creating a dedicated folder in your email account to save software-related confirmations and receipts.

3. What should I do if I can’t find my serial number in my.MYOB?

If you can’t find your serial number in my.MYOB, it’s important to ensure you’re logged in with the correct account that you used when purchasing or upgrading the software. If you still can’t locate it, you may need to contact MYOB support for further assistance.

Example: You’ve logged into my.MYOB but can’t see your serial number. Double-check that you are using the correct login credentials and account associated with your software purchase.

Tip: Keep your login credentials secure and make sure they match the account you used when acquiring the MYOB software.

4. Is there a different process for finding a serial number for MYOB products purchased from a physical store?

Yes, if you purchased a physical copy of a MYOB product from a store, the serial number is typically included in the product packaging. It may be on a card or a sticker inside the box. Ensure you keep the packaging or record the serial number in a safe place for future reference.

Example: You bought a boxed version of MYOB software from an electronics store. The serial number is printed on a sticker inside the packaging.

Tip: Safeguard physical copies and their serial numbers as diligently as you would digital copies.

5. Can I use the same serial number for multiple installations of MYOB software?

Generally, MYOB serial numbers are intended for a single installation or user license. If you need to install the software on multiple computers or for multiple users, you may need to purchase additional licenses or serial numbers.

Example: You want to install MYOB software on both your desktop and laptop. You’ll likely need separate serial numbers or licenses for each installation.

Tip: Ensure compliance with MYOB’s licensing terms to avoid any legal issues or limitations in software functionality. Always check the license agreement for details.