How To Cancel Optus Subscription? A Step-by-Step Guide!

How To Cancel Optus Subscription? Are you looking for a hassle-free way to cancel your Optus subscription? Frustrated with complicated processes and long wait times? We’ve got you covered! In this comprehensive guide, we will walk you through the step-by-step process of canceling your Optus subscription smoothly and quickly. Say goodbye to the stress and confusion, and get ready to regain control of your subscription with ease.

How To Cancel Optus Subscription

Optus is a renowned telecommunications provider in Australia, offering a range of services from mobile plans to internet packages and streaming options. However, there might come a time when you need to cancel your subscription due to changing needs or preferences. Whether you’re switching to a different provider or simply want to end your service with Optus, understanding the cancellation process is crucial to avoid unnecessary charges and complications. Our guide will not only demystify the cancellation process but also provide you with valuable tips and insights to ensure a seamless experience.

Imagine the relief of knowing exactly how to cancel your Optus subscription without the headache of navigating complex menus or spending hours on hold. By the end of this article, you’ll be equipped with the knowledge and confidence to take action and cancel your subscription efficiently. No more guesswork or frustration! We’re here to empower you with the information you need to make informed decisions about your Optus subscription.

So, if you’re ready to regain control of your subscription and simplify the Optus cancellation process, let’s dive right in. Follow our easy-to-follow steps, and you’ll be on your way to a stress-free cancellation experience. Say goodbye to Optus subscription worries and hello to a smoother journey ahead!

How to Cancel Your Optus Subscription?

Optus offers a variety of subscription services, and if you’ve decided to cancel one of them, it’s essential to follow the correct steps to ensure a smooth cancellation process. In this guide, we’ll walk you through the steps to cancel your Optus Subscription, whether it’s a mobile plan, broadband, or any other service.

Step 1: Visit the Optus Contact Page

The first step to cancel your Optus Subscription is to visit the Optus Contact Page on their official website. This is where you’ll find the necessary information and options to initiate the cancellation process.

Go to Optus Contact Page.

Step 2: Select the “Moving & Disconnecting” Option

Once you’re on the Optus Contact Page, look for the “Moving & Disconnecting” option. This is the section that deals with cancellations and account changes. Click on it to proceed.

Important Tip: Make sure to have your account information and any relevant details, such as your customer ID or account number, on hand. This will help streamline the process.

Step 3: Choose a Method to Contact Optus

Optus offers various methods for you to get in touch with their service team to cancel your subscription. Here are a few options:

Option 1: Message Them on My Account

If you prefer online communication, you can send a message to their support team through your Optus My Account. This option provides a convenient way to interact with their support team and discuss your cancellation.

Example: Log in to your Optus My Account and navigate to the support or messaging section to send a cancellation request.

Option 2: Call Optus Customer Service

You can also contact Optus Customer Service directly by calling 133 937. Their support team is available to assist you from Monday to Friday, 8 am to 7 pm, and on Saturday, from 9 am to 6 pm (local time).

Example: Dial 133 937, follow the prompts, and explain that you want to cancel your subscription.

Option 3: International Contact

If you’re in another country and need to cancel your Optus Subscription, you can call their international contact number at +61280825678.

Important Tip: Be prepared to provide your account details and reason for cancellation when you contact Optus. This will help expedite the process.

Step 4: Contact Optus and Request Subscription Cancellation

Once you’ve chosen your preferred method of contact, reach out to Optus and inform them that you want to cancel your subscription. Provide all the necessary details and follow any instructions they provide.

Example: When you call their customer service number, a representative will guide you through the cancellation process. Be sure to ask for a confirmation email or reference number for your records.

Step 5: Wait for Confirmation

After contacting Optus and requesting cancellation, you may need to wait for confirmation. This confirmation may come in the form of an email or a reference number. Keep this information safe for future reference.

Step 6: Verify Subscription Cancellation

To ensure your Optus Subscription is indeed canceled, check your account or billing statements to confirm that you are no longer being charged for the service.

Important Tip: It’s a good practice to check your account for any unexpected charges in the months following cancellation, just to be sure.

By following these steps and being diligent about the cancellation process, you can successfully cancel your Optus Subscription and avoid any unnecessary charges or complications.

How to Cancel Your Subscription from Optus SubHub?

Optus SubHub is a convenient platform offered to Optus subscribers in Australia, providing access to a variety of services for free. If you wish to cancel a subscription from Optus SubHub, follow these step-by-step instructions for a hassle-free experience. We’ll also provide examples, tips, and additional information to make the process as smooth as possible.

Step 1: Open Your SubHub Website and Log In to Your Account

  • First, open your web browser and visit the Optus SubHub website (
  • Log in to your SubHub account using your Optus credentials (username and password).

Step 2: Choose the Subscription to Cancel

  • Once you are logged in, navigate to the dashboard or homepage of SubHub.
  • Look for the subscription you want to cancel. It will typically be listed under your active subscriptions.

Tip: If you have trouble locating your subscription, you can use the search or filter options to narrow down the list.

Step 3: Tap the Manage Button

Click on the “Manage” button next to the subscription you wish to cancel. This button is usually labeled as “Manage” or “Subscription Details.”

Example: Let’s say you want to cancel your “Streaming Service A” subscription.

Step 4: Select “Cancel Subscription” (Name of the Subscription You Selected to Cancel)

  • After clicking on the “Manage” button, you will be directed to the subscription details page.
  • Look for an option to “Cancel Subscription” and click on it.

Example: You will see an option to “Cancel Subscription” next to “Streaming Service A.”

Step 5: Confirmation of Cancellation

Once you’ve selected “Cancel Subscription,” a confirmation message will appear on the screen, indicating that your subscription has been canceled.

Tip: It’s essential to review the cancellation details carefully to ensure you have canceled the correct subscription.

Step 6: Confirmation Email

You will also receive a confirmation email in your registered email inbox, verifying the cancellation of your subscription.

Example: You’ll get an email with the subject “Subscription Cancellation Confirmation – Streaming Service A.”

Additional Tips and Information:

  • Double-Check Your Decision: Before confirming the cancellation, make sure you genuinely want to end your subscription, as some services may have cancellation fees or penalties.
  • Keep Records: It’s a good practice to keep records of your cancellation confirmation email for future reference.
  • Cancellation Policies: Different subscriptions may have varying cancellation policies, such as notice periods or refund policies. Be sure to read and understand these terms before canceling.
  • Customer Support: If you encounter any difficulties during the cancellation process or have questions about your subscription, don’t hesitate to reach out to Optus customer support for assistance.

Canceling your subscription from Optus SubHub is a straightforward process that can be completed in just a few steps. Remember to review the details carefully and keep track of your confirmation email. By following these steps and tips, you can efficiently manage your SubHub subscriptions and enjoy a hassle-free experience.

FAQs about How To Cancel Optus Subscription?

1. How do I cancel my plan with Optus?

To cancel your Optus plan, follow these steps:

  • Go to the Optus Contact Us page by clicking here: Optus Contact Us.
  • Select the “Moving & Disconnecting” option.
  • Choose your preferred method to contact Optus for cancellation.

Example: If you are moving to a new location and want to disconnect your Optus services, use the Contact Us page to initiate the process. You can call, chat, or email Optus customer support to cancel your plan.

Important Tip: Be sure to have your account details ready when contacting Optus for cancellation, including your account number and personal information.

2. How do I cancel My Optus Sport subscription?

If you wish to cancel your Optus Sport subscription, follow these steps:

  • Log in to your Optus Sport account.
  • Click on the profile icon and select “Settings.”
  • Scroll down to find the “Manage Subscription” option.
  • Choose “Cancel Subscription.”

Example: If you no longer want to use Optus Sport and have been paying for it with your credit or debit card, follow the steps mentioned to cancel your subscription online.

Important Tip: Ensure you cancel your Optus Sport subscription before the next billing cycle to avoid additional charges. Review the cancellation process on the Optus Sport website for any specific requirements.

3. Does Optus have a cancellation fee?

Optus does not charge plan cancellation fees. Monthly charges are paid in advance, and any additional charges outside of your plan will appear on your next bill after they are incurred.

Example: If you decide to cancel your Optus plan, you will not be subject to any extra fees for terminating your service.

Important Tip: While there are no plan cancellation fees, make sure to clear any outstanding bills or equipment returns to ensure a smooth cancellation process.

4. Why am I being charged for Optus SubHub?

If you see charges for Optus SubHub on your Optus account, it is because you have signed up for Content Service subscriptions through SubHub. Each content service subscription will be billed on your Optus account monthly, and any applicable multiple subscription discounts will also be reflected.

Example: If you have subscribed to multiple content services through Optus SubHub, you will see charges for each service on your Optus account.

Important Tip: Review your SubHub subscriptions regularly to ensure you are only being billed for the services you want. If you have any questions about the charges, you can contact Optus customer support for clarification.

These FAQs provide detailed information on how to cancel Optus plans and subscriptions, potential charges, and tips for a hassle-free cancellation process.