How To Cancel Pre Order Game On PS5? A Step-by-Step Guide!

How To Cancel Pre Order Game On PS5? Are you eagerly waiting for that highly-anticipated game on your PS5, only to have a sudden change of heart or circumstances? Don’t fret; we’ve got you covered! In this comprehensive guide, we’ll walk you through the process of canceling a pre-order game on your PS5, ensuring that you can smoothly and effortlessly navigate this sometimes tricky terrain. Whether you’ve experienced buyer’s remorse or simply changed your mind, understanding how to cancel a pre-order game on your PS5 is essential knowledge for every avid gamer.

How To Cancel Pre Order Game On Ps5

As the gaming world continues to evolve, so do our gaming preferences. Sometimes, what seemed like an exciting pre-order can lose its allure over time. That’s where knowing the ins and outs of PS5 pre-order game cancellations becomes invaluable. We’ll not only guide you step by step through the cancellation process but also provide you with essential tips and considerations to ensure that your gaming journey remains enjoyable and hassle-free. So, if you’ve been wondering about the intricacies of canceling a pre-order game on your PS5, keep reading to quench your curiosity and equip yourself with the knowledge you need.

Imagine the satisfaction of effortlessly managing your pre-order game on your PS5, freeing up your gaming budget for other exciting titles or even hardware upgrades. By the end of this article, you’ll have all the tools you need to take action and confidently navigate the world of PS5 pre-order game cancellations. So, let’s dive in and empower you to make informed decisions about your gaming library, starting with canceling that pre-order game on your PS5.

How to Cancel a Pre-Order on PS5?

Pre-ordering games on the PlayStation 5 (PS5) can be an exciting experience, but sometimes circumstances change, and you may need to cancel your pre-order. If you find yourself in this situation, don’t worry; Sony provides a straightforward process for canceling your pre-order and getting a refund. In this step-by-step guide, we’ll walk you through the process, provide tips, and offer additional information to ensure a smooth experience.

Step 1: Visit the Official PlayStation Website

To begin the process of canceling your PS5 pre-order, open your default web browser and visit the official PlayStation website at

Step 2: Access Support

On the top of the screen, you’ll find various menu options. Locate and click on the “Support” button. After clicking “Support,” you might be required to click it again on the next page to access the support resources.

Step 3: Use the Online Assistant

Once you’ve entered the Support section, scroll down to the bottom of the page. There, you’ll find an option labeled “Online Assistant.” Click on this to initiate a chat with a virtual assistant.

Step 4: Provide Your Name

The virtual assistant will prompt you to provide your name. Follow the instructions and provide your name as requested.

Step 5: Select “Refund Eligibility”

Within the chat with the virtual assistant, you’ll be presented with various options. Look for and select “Refund Eligibility” from the available options. This choice will set the stage for canceling your pre-order.

Step 6: Confirm Account Ownership

To proceed, the virtual assistant may ask you to confirm that you are the owner of the account. Select “Yes” to verify your ownership.

Step 7: Choose “Cancel Pre-Order”

Now, you will be prompted to specify the type of purchase you want to be refunded. In this case, select “Cancel Pre-order.” This choice indicates that you want to cancel a pre-order for a game.

Step 8: Indicate Game Release Status

The next question will inquire if the game has already been released. If the game has not been released yet, click “No.”

Step 9: Provide Your Sign-In ID

To complete the process, you will be asked to provide your sign-in ID, which is the PlayStation Network (PSN) account associated with the pre-order.

Step 10: Verification and Confirmation

After verifying all the necessary details, the virtual assistant will cancel your pre-order. You should receive a refund according to Sony’s refund policy.

Important Tips:

  • Make sure to have your sign-in ID and account information readily available to expedite the process.
  • Be patient during the chat, as the virtual assistant may take a few moments to respond to your inputs.
  • Keep in mind that Sony’s refund policy may vary depending on your region and the specific circumstances of your pre-order. Make sure to review their policy for a better understanding of the refund process.
  • If you’re past the refund eligibility window or the game has already been released, you may not be able to cancel the pre-order. In such cases, you may want to contact Sony’s customer support for further assistance.

Now that you know how to cancel a pre-order on your PS5, you can easily manage your gaming library and make adjustments as needed. Remember to check Sony’s official website for any updates or changes to the cancellation process.

How to Cancel a Pre-Order on PS4?

Pre-ordering games on your PS4 can be exciting, but sometimes circumstances change, and you may want to cancel your pre-order. Luckily, PlayStation provides a straightforward process for canceling pre-orders through their website. In this step-by-step guide, we will walk you through the process with in-depth information, examples, and important tips to ensure a smooth cancellation.

Step 1: Access the PlayStation Website

To cancel your pre-order on your PS4, you’ll need to visit the PlayStation website. Here’s how to do it:

  • Open your preferred web browser and navigate to
  • In the top-right corner of the page, click on “Sign In.” Log in using the PlayStation Network (PSN) account associated with your PS4.

Step 2: Access Account Management

After logging in, you will need to access your Account Management section:

  • Once logged in, hover your cursor over your profile icon in the top-right corner of the page. A drop-down menu will appear.
  • Click on “Account Settings” to access your account details.

Step 3: Access Transaction History

Now that you’re in the Account Settings, follow these steps to access your Transaction History:

  • In the left-hand menu, click on “Transaction History.”

Step 4: Locate Your Pre-Order

Once you’ve accessed your Transaction History, you’ll need to find the pre-order you want to cancel:

  • Scroll through your transaction history until you find the pre-order you wish to cancel.

Step 5: Cancel Your Pre-Order

With the pre-order located, you can proceed to cancel it:

  • Click on the specific pre-order transaction.
  • On the transaction details page, look for the “Cancel” button. Click on it.

Important Tips:

  • Cancellation Window: It’s crucial to note that you can typically cancel a pre-order up to 2 days before the game’s release date. If the game is already released, you may not be able to cancel it through this method.
  • Contact Sony: If you are unable to cancel the pre-order because the game has already been released, your next step should be to contact Sony’s customer support. They may be able to assist you with a refund or further guidance.
  • Refund Policy: Keep in mind that the refund policy for pre-orders may vary depending on your region and the specific game. Always check the terms and conditions associated with the pre-order to understand your eligibility for a refund.

Example Scenario: Suppose you pre-ordered a game called “Example Game” on your PS4 but later decided to cancel it. You followed the steps mentioned above, accessed your Transaction History, found the “Example Game” pre-order transaction, and clicked the “Cancel” button. This successfully terminated your pre-order.

In conclusion, canceling a pre-order on your PS4 is a straightforward process through the PlayStation website. Ensure you act within the specified cancellation window and, if necessary, contact Sony’s customer support for assistance with post-release cancellations. Always review the refund policy associated with your pre-order for a clear understanding of your options.

FAQs about How To Cancel Pre Order Game On PS5?

1. Can you cancel a pre-order on PS5?

Yes, you can cancel your pre-order on PS5, but it must be done before the item enters the shipping process, generally around 6 days before the scheduled release date.

Example: If you pre-ordered a game for the PS5 and decide you no longer want it, you can cancel it as long as it hasn’t started shipping.

2. Can you cancel game pre-orders?

Yes, you can cancel game pre-orders. Typically, you can cancel your order before any payment has been taken, which is usually possible 7-10 days before the release date.

Example: You pre-ordered a highly anticipated game, but due to unforeseen circumstances, you want to cancel it. You can do so as long as it’s within the cancellation window.

3. How do I cancel a direct order on PS5?

To cancel a direct order on PS5, you need to act quickly. Within a few minutes of placing the order, go to the “Order Look Up” section, select the order you wish to cancel, and choose the “Cancel” option. Once the order has been processed, it cannot be canceled.

Example: You accidentally ordered the wrong accessory for your PS5 and want to cancel the order. Quickly follow the steps to cancel it before it’s too late.

4. How do I check my pre-orders on PS5?

To view your pre-order details on PS5, sign in to and select “My Orders.” From there, you will be able to see the items you have pre-ordered.

Example: You want to confirm that your pre-ordered game for the PS5 is still in your account. Log in to the website, navigate to “My Orders,” and check for the game you pre-ordered.

5. What if I missed the cancellation window for a pre-order?

If you missed the cancellation window for a pre-order, you may need to wait until the item is delivered and then initiate a return or refund process, which may be subject to the retailer’s return policy.

Tip: Always double-check the cancellation deadline for pre-orders to avoid missing it, as some retailers have stricter policies.

6. Can I cancel a pre-order for a digital game on PS5?

Cancelling a pre-order for a digital game on PS5 may vary depending on the retailer and platform. It’s essential to check the specific terms and conditions of the digital storefront from which you made the purchase.

Tip: Some digital stores may allow you to cancel pre-orders closer to the release date, while others may have a stricter policy.

7. What if I pre-ordered from a third-party retailer?

If you pre-ordered from a third-party retailer, such as a local game store or an online marketplace, their cancellation and return policies may apply. Be sure to check their specific terms and contact their customer support for assistance.

Tip: Keep records of your pre-order confirmation and payment details when dealing with third-party retailers for easier resolution in case of issues.