How To Cancel Screwfix Order? A Step-by-Step Guide!

How To Cancel Screwfix Order? Don’t worry; you’re not alone. Whether it’s a change of plans or simply a mistake in your order, we understand that sometimes, cancellations are necessary. In this comprehensive guide, we will walk you through the process of canceling your Screwfix order step by step, so you can put your mind at ease and get back to your day with confidence.

How To Cancel Screwfix Order

Canceling an order can be a daunting task, but understanding the Screwfix order cancellation process can save you time, money, and stress. We’ve got you covered with all the essential information you need to know. From the initial steps to the crucial do’s and don’ts, we’ll provide you with valuable insights to ensure your cancellation goes smoothly.

Imagine the relief of effortlessly canceling your Screwfix order, without any unexpected hurdles or delays. With our guide, you can turn that desire into reality. We’ll equip you with the knowledge and confidence to tackle the cancellation process like a pro, ensuring that your experience is as seamless as possible.

So, if you’re eager to discover the ins and outs of canceling your Screwfix order, keep reading. We’ll guide you through every step, empowering you to take control of your purchase decisions. Let’s dive in and make canceling your Screwfix order a breeze!

How to Cancel a Screwfix Order via Live Chat?

Screwfix is a popular online retailer for tools and home improvement products. If you’ve placed an order with Screwfix but need to cancel it for any reason, you can easily do so via their Live Chat feature. In this step-by-step guide, we’ll walk you through the process of canceling your Screwfix order through Live Chat, complete with important tips and examples to help you navigate the process smoothly.

Step 1: Access the Screwfix Contact Page

To initiate the cancellation process, you’ll need to visit the Screwfix Contact Page on their website. You can typically find this page in the website’s footer or under the “Contact Us” section.


  • Open your web browser and go to the Screwfix website.
  • Scroll down to the footer of the page and look for the “Contact Us” link.
  • Click on “Contact Us” to access the Screwfix Contact Page.

Step 2: Locate the Live Chat Button

Once you’re on the Contact Page, look for the Live Chat option. This button is usually located in the bottom right corner of the screen. It may be labeled as “Live Chat” or a similar term.

Example: On the Screwfix Contact Page, you will see a “Live Chat” button at the bottom right corner of the screen.

Step 3: Initiate the Live Chat

Click on the “Live Chat” button to start a conversation with Screwfix’s customer support team. A chat window will pop up where you can interact with a representative.

Step 4: Select “Cancel my Order”

In the Live Chat window, you will likely be asked to choose from a list of options. Look for the one that says “Cancel my Order” or something similar. This is the option you should select to inform the customer support agent that you want to cancel your order.


  • Once you’re in the Live Chat, you may see a dropdown menu with various options.
  • Select “Cancel my Order” from the menu.

Step 5: Click “Submit” and Explain Your Request

After selecting “Cancel my Order,” click the “Submit” button to send your request. At this point, you’ll want to provide additional information to the agent, such as your order number and the reason for the cancellation. Clear and concise communication will help expedite the process.

Example: Click “Submit” and in the chat box, provide your order number and a brief explanation like, “I need to cancel my order due to a change in circumstances.”

Step 6: Wait for Assistance

Once you’ve submitted your request, a customer support agent will join the chat to assist you. They will confirm your order details and proceed with the cancellation process.


  • Be polite and patient when communicating with the customer support agent. They are there to help you.
  • Keep your order number handy for quick reference.
  • Provide a clear and valid reason for canceling your order to avoid any misunderstandings.

Step 7: Follow Agent’s Instructions

The customer support agent will guide you through the steps to cancel your order. Follow their instructions carefully, and if there are any additional details or actions required on your part, be sure to comply promptly.

Step 8: Confirmation

Once the cancellation is successfully processed, the agent will provide you with a confirmation of the cancellation and any related details, such as refunds or return instructions.

Canceling a Screwfix order via Live Chat is a straightforward process that can be done by following these steps. Remember to be courteous and provide accurate information to expedite the cancellation process. Live Chat is a convenient and efficient way to get the assistance you need from Screwfix’s customer support team.

How to Cancel a Screwfix Order Using the Cancellation?

Sometimes, situations change, and you may find yourself needing to cancel an order you placed with Screwfix. Fortunately, Screwfix provides a user-friendly Order Cancellation Form that allows you to cancel or return your order hassle-free. In this step-by-step guide, we’ll walk you through the process of using the Screwfix Order Cancellation Form, including important tips and additional information.

Step 1: Access the Screwfix Order Cancellation Form

To start the cancellation process, you need to access the Screwfix Order Cancellation Form. You can find this form on the Screwfix website. Look for the “Order Cancellation Form” link, which is usually located in the customer service or support section. Click on this link to open the cancellation form.

Tip: Make sure you have your order details handy, such as your order number, as you may need this information to fill out the form accurately.

Step 2: Provide Order Information

In the cancellation form, you will be required to provide specific order details:

Ordered On Date:  Enter the date when you originally placed the order. This information helps Screwfix locate your order in their system.

Example: If you ordered your items on January 10th, 2024, enter “01/10/2024” in the “Ordered On” field.

Received On Date : If you have received your order, enter the date you received it. However, if your order has not been delivered to you yet, you can simply write “Not Received Yet” in this field.

Example: If your order is still in transit or hasn’t been delivered, write “Not Received Yet.”

Step 3: Personal Information

Next, you need to provide your personal information:

Name:  Enter your full name as it appears on your order. Ensure that this information matches the details associated with your order.

Tip: Double-check your name for accuracy to avoid any processing issues.

Address:  Input your complete address, including your street address, city, postal code, and any additional relevant details. This helps Screwfix identify your order and address any shipping or return concerns effectively.

Example: 123 Main Street, Anytown, AB1 2CD, United Kingdom.

Step 4: Signature and Date

At the bottom of the form, you will find a section for your signature and date. Sign the form using your usual signature and add the current date.

Tip: Ensure that your signature matches the one associated with your order for authentication purposes.

Step 5: Submitting the Form

Once you have filled out all the required information, it’s time to submit the form for cancellation. Screwfix offers a postal submission method. You should mail the completed form to the following address:

Screwfix Direct Ltd
Trade House, Mead Avenue
Houndstone Business Park
Yeovil BA22 8RT
United Kingdom

Ensure that you have a copy of the form for your records and that it is sent to the correct address.

Important Tips:

  • Always double-check the accuracy of the information you provide on the cancellation form to prevent any processing delays or errors.
  • If you have any specific concerns or questions regarding your order, consider contacting Screwfix’s customer support for assistance in addition to submitting the cancellation form.
  • Keep a record of the date you mailed the cancellation form, as well as any tracking information, in case you need to follow up on the cancellation request.

By following these steps and tips, you can efficiently cancel your Screwfix order using the Cancellation Form and ensure that the process goes smoothly. Remember that timely and accurate submission of the form is essential to expedite your cancellation request.

How to Cancel Your Screwfix Order via Email?

Sometimes, circumstances change, and you may find yourself needing to cancel an order you’ve placed with Screwfix. Fortunately, Screwfix offers a convenient way to cancel your order via email. In this step-by-step guide, we will walk you through the process of canceling your Screwfix order through email, including important tips and examples to help you navigate the process smoothly.

Step 1: Compose the Email

To cancel your Screwfix order via email, you will need to compose an email to their support team at [email protected]. Open your email application and click on “Compose” or “New Email” to start writing your cancellation request.

Step 2: Subject Line

In the subject line, it’s crucial to make your intention clear. Use a straightforward subject line such as “Order Cancellation Request – [Your Order Number].” Replace “[Your Order Number]” with the actual order number you want to cancel. Including the order number helps Screwfix quickly identify and process your request. For example:

Subject: Order Cancellation Request – #12345

Step 3: Include Your Order Details

In the body of the email, provide the following information:

  • Your full name
  • Your contact number
  • Your order number
  • The date of your order

Dear Screwfix Support Team,

I am writing to request the cancellation of my recent order. Please find the order details below:

  • Full Name: John Smith
  • Contact Number: (123) 456-7890
  • Order Number: #12345
  • Date of Order: 01/10/2024

Step 4: State Your Cancellation Request

Clearly state that you wish to cancel your order. Be polite and concise in your request. For example:

“I would like to cancel my order (#12345) placed on 01/10/2024.”

Step 5: Request Confirmation

Politely request confirmation of the cancellation in your email. This ensures you receive verification of the cancellation process. An example would be:

“Please send me a confirmation email once my order has been successfully canceled.”

Step 6: Send the Email

After carefully reviewing your email for accuracy, click on the “Send” button to transmit your cancellation request to Screwfix’s support team.

Step 7: Wait for Confirmation

Screwfix’s support team will process your request and send you an email confirmation once the order is canceled. This confirmation typically contains details about the cancellation, including any refunds or credits that may apply.

Important Tips:

  • Ensure your order number is correct: Double-check your order number to avoid any confusion or delays in the cancellation process.
  • Be polite and concise: A clear and polite email is more likely to receive prompt attention.
  • Check your email regularly: Keep an eye on your inbox for the confirmation email, and make sure it doesn’t end up in your spam folder.
  • Act promptly: If you need to cancel your order, it’s best to do so as soon as possible to increase the chances of a successful cancellation.
  • Keep records: Save a copy of the cancellation email and confirmation for your records.

Canceling your Screwfix order via email is a straightforward process that can be accomplished in a few easy steps. By following this step-by-step guide and adhering to the important tips, you can ensure a smooth cancellation experience with Screwfix.

FAQs about How To Cancel Screwfix Order?

1. Can I cancel a Screwfix order before collection?

Yes, you can cancel a Screwfix order before collection. To do so, please Contact Us. It’s important to note that your items will be held at your selected Screwfix store for 21 days. After this period, if you haven’t collected your order, it will be put back into stock.

Example: You placed an order for some tools but realized you don’t need them anymore. You can cancel the order by contacting Screwfix before the 21-day collection period expires for a full refund.

2. Can I get a refund from Screwfix?

Yes, you can get a refund from Screwfix with their 30-Day Money Back Guarantee. If you need to return a purchase within 30 days of receiving it, Screwfix aims to make the process simple and offers free returns. You can either exchange the item or request a refund.

Example: You ordered a paint sprayer, but it arrived damaged. You can request a refund or exchange the damaged item within 30 days under Screwfix’s Money Back Guarantee.

3. How do I amend a Screwfix order?

Unfortunately, it’s not possible to amend a Screwfix order after it has been placed. This is due to the speed at which their orders are processed through their systems and distribution centers. Therefore, it’s essential to double-check your order details before confirming your purchase.

Tip: Always review your order carefully before completing the transaction to avoid the need for amendments later.

4. How long will Screwfix hold my order?

Screwfix will hold your order for 21 days at the selected store. If you don’t collect your order within this timeframe, the items will be returned to stock. If you miss the 21-day collection window, you should contact Screwfix to arrange either collection or a full refund.

Example: You ordered some plumbing supplies but were unable to pick them up within 21 days. In this case, you should contact Screwfix to either reschedule collection or request a refund.

These FAQs provide essential information about canceling orders, obtaining refunds, amending orders, and the timeframe for order collection at Screwfix. It’s important to follow their guidelines and policies to ensure a smooth shopping experience.