How To Cancel Xoom Energy Service? A Step-by-Step Guide!

How To Cancel Xoom Energy Service? Whether you’re moving, switching providers, or simply want to explore other options, knowing how to cancel Xoom Energy Service is crucial. In this comprehensive guide, we’ll walk you through the process step by step, ensuring that you can terminate your Xoom Energy Service with ease and minimal hassle.

How To Cancel Xoom Energy Service

Canceling any service can be a daunting task, but with the right information and guidance, it becomes a seamless process. We understand that life can throw unexpected curveballs, making flexibility in your energy provider a valuable asset. That’s why we’ve compiled this article to grab your attention, pique your interest, and generate a strong desire to understand the intricacies of Xoom Energy Service cancellation. By the time you finish reading, you’ll be equipped with all the knowledge and confidence needed to take action and successfully cancel your Xoom Energy Service.

Whether you’re a long-time customer or new to Xoom Energy Service, rest assured that we’re here to guide you through the cancellation process, ensuring that you can make informed decisions about your energy needs. So, let’s dive in and discover the steps involved in canceling Xoom Energy Service, empowering you to have control over your energy choices.

How to Cancel Xoom Energy Service Over The Phone?

If you’ve decided to change energy providers or are relocating, you may need to cancel your Xoom Energy service. Fortunately, canceling your Xoom Energy service over the phone is a straightforward process. In this step-by-step guide, we’ll walk you through the process and provide tips to make it as smooth as possible.

Step 1: Gather Your Account Details

Before you call Xoom Energy to cancel your service, ensure you have all your account details ready. This includes:

  • Your Xoom Energy account number.
  • The address where the Xoom Energy service is installed.
  • Your final meter reading (if applicable).

Having this information on hand will help expedite the cancellation process.

Step 2: Call Xoom Energy Customer Service

To initiate the cancellation process, dial the appropriate customer service number based on your location:

  • For most customers, call 888-997-8979.
  • Georgia Customers should call 855-203-3808.
  • Texas Customers should call 833-355-9666.

You will be connected to a Xoom Energy customer service agent. Be prepared to verify your identity and provide your account information for security purposes.

Step 3: Request Cancellation

Once you’re connected with a customer service agent, inform them that you want to cancel your Xoom Energy service. While they may ask for the reason for your cancellation, providing this information is not mandatory.

Step 4: Provide Final Meter Reading

If you are leaving the property and your Xoom Energy service is active, it’s essential to give the representative your final meter reading. This will ensure that your final bill is calculated accurately. Take note of the meter reading and communicate it clearly to the agent.

Step 5: Confirm Cancellation

After providing all the necessary information, the Xoom Energy representative will confirm the cancellation of your service. They should also provide you with a confirmation number for your records. Make sure to write down this confirmation number, as it can be useful in case you have any future inquiries regarding your cancellation.

Tips and Additional Information:

  • Document Everything: Keep records of all interactions with Xoom Energy, including the date and time of your call, the name of the representative you spoke with, and the confirmation number they provided.
  • Billing: Be aware that you may receive a final bill from Xoom Energy, which will include any outstanding charges. Pay this bill promptly to avoid any issues with your account.
  • Cancellation Fees: Review your Xoom Energy contract to see if there are any cancellation fees or penalties associated with terminating your service early.
  • Notify New Provider: If you are switching to a new energy provider, be sure to notify them of the cancellation date with Xoom Energy to ensure a smooth transition.

Cancelling your Xoom Energy service over the phone is generally a straightforward process. By following these steps and keeping important details in mind, you can successfully cancel your service and move forward with your energy needs.

How to Cancel Your Xoom Energy Account?

If you’ve decided to cancel your Xoom Energy account, you can do so by following a few simple steps. Xoom Energy provides a straightforward process for canceling your service and deleting your account. In this step-by-step guide, we will walk you through the process, provide examples, and offer important tips to ensure a smooth cancellation experience.

Step 1: Contact Xoom Energy Customer Support

The first step to cancel your Xoom Energy account is to reach out to their customer support team. You can do this by phone or through their online support system. Here’s how:

Phone Option:

  • Call Xoom Energy customer support at [Xoom Energy’s Customer Support Phone Number].
  • Follow the prompts to speak with a representative.
  • Inform the representative that you want to cancel your Xoom Energy service.

Online Option:

  • Visit the Xoom Energy website (
  • Look for the “Contact Us” or “Customer Support” section. This is usually found in the website’s footer or under the “Help” menu.
  • Choose the “Live Chat” or “Online Support” option.
  • Initiate a chat or send a message to a representative explaining your desire to cancel your account.

Step 2: Submit an Account Deletion Request

In addition to contacting customer support, you can also submit an account deletion request online. This step is essential to ensure that your account is permanently deleted. Follow these steps:

  • Go to the Xoom Energy website.
  • Navigate to the “Contact Us” page.
  • Fill out the online form provided. Make sure to provide all the required information accurately.
    • Select “Cancel Account” from the drop-down menu under the “Reason” category.
    • Include your account details, such as your account number and contact information, to help them locate your account.
  • Once you’ve completed the form, double-check the information to ensure accuracy.
  • Click the “Submit” button to send your account deletion request.

Step 3: Confirmation and Account Deletion

After you’ve completed these steps, your account deletion request will be submitted to the Xoom Energy team. They will process your request, and after some time, your account will be permanently deleted.

Important Tips:

  • Always keep a record of your cancellation request, including any reference numbers or confirmation emails you receive from Xoom Energy.
  • Be prepared to provide any necessary account information when contacting customer support or submitting the online form. This will help expedite the process.
  • Verify your cancellation status. Follow up with Xoom Energy if you don’t receive confirmation of your account cancellation within a reasonable timeframe.


Let’s say you’ve decided to cancel your Xoom Energy account because you’re moving to a new location. You can follow these steps:

  • Contact Xoom Energy customer support by calling [Xoom Energy’s Customer Support Phone Number].
  • Tell the representative you’re moving and need to cancel your service.
  • Visit the Xoom Energy website and navigate to the “Contact Us” page.
  • Select “Cancel Account” from the drop-down menu and fill out the online form with your account details.
  • Double-check the information and click “Submit.”

By following these steps, you can cancel your Xoom Energy account hassle-free. Always remember to keep records of your interactions with customer support and confirmation of your account deletion for your peace of mind.

FAQs about How To Cancel Xoom Energy Service?

1. What energy company will pay my cancellation fee?

If you’re in California (SoCal Gas and SDG&E), Georgia, or Texas, XOOM Energy’s Freedom2Connect program can provide a bill credit to offset your cancellation fee up to $150. To take advantage of this program, you need to submit your final bill and have it approved.

Example: Let’s say you’re switching from your current energy provider to XOOM Energy in California. If your cancellation fee is $100, XOOM Energy will credit your account with $100 once your final bill is accepted.

Important Tip: Make sure to carefully review the terms and conditions of the Freedom2Connect program and ensure you meet the eligibility criteria to qualify for the bill credit.

More Information: You can find detailed information about how the Freedom2Connect program works on XOOM Energy’s website here.

2. Is XOOM Energy legitimate?

Yes, XOOM Energy is a legitimate energy supplier recognized by your utility company. When you enroll with XOOM Energy and your enrollment is approved, your utility company will acknowledge XOOM Energy as your licensed supplier of natural gas.

Example: Imagine you’re a resident of California, and you decide to switch to XOOM Energy for your natural gas supply. Once your enrollment with XOOM Energy is approved, your utility company will accept XOOM Energy as your official supplier.

Important Tip: Always verify the legitimacy of any energy provider by checking with your utility company and researching the supplier’s reputation and customer reviews.

More Information: You can read more about XOOM Energy’s recognition by utility companies on their FAQ page for California here.

3. How do I contact XOOM Energy Texas?

For XOOM Energy customers in Texas, you can reach their Customer Care and make payments by calling the new phone number: 833-355-XOOM (9666).

Example: If you have questions about your Texas energy account or need assistance with payments, simply dial 833-355-XOOM (9666) to connect with XOOM Energy’s Customer Care team.

Important Tip: Save the new phone number in your contacts for easy access to customer support when needed.

More Information: You can find additional contact information and details for XOOM Energy Texas on their website here).

4. How do I change my XOOM Energy plan?

XOOM Energy customers who are currently on a variable rate plan can change to a fixed rate plan online. To get started, select your state, choose your utility, and enter your utility account number along with the email address associated with your XOOM Energy account.

Example: Suppose you want to switch from a variable rate plan to a fixed rate plan in your state. Follow the online process by providing the necessary details, and XOOM Energy will assist you in making the change.

Important Tip: Review the available fixed rate plans, terms, and pricing before making the switch to ensure it aligns with your energy consumption needs.

More Information: For step-by-step instructions and additional information, visit XOOM Energy’s upgrade/select page here.