How To Cancel Ancestry? – Whether you’re looking to take a break, switch to a different subscription plan, or simply no longer need the services, canceling your Ancestry membership can be an important decision. As you navigate this process, it’s important to understand what happens when you cancel and how to do so correctly to avoid any future charges. In this guide, we’ll walk you through the entire process of canceling your Ancestry membership, including troubleshooting tips, important things to know, and additional considerations to ensure the cancellation goes smoothly.
How To Cancel Ancestry?
If you’re looking to cancel your Ancestry membership, whether it’s due to a change in your interests or simply needing to cut down on subscriptions, it’s important to follow the proper steps to ensure a smooth process. Cancelling Ancestry doesn’t delete your family trees or DNA results, but it will transition you to a free registered guest with limited access. In this guide, we’ll walk you through the steps to cancel your membership and address common questions to make sure you’re fully informed before making this decision.
Here are the detailed steps to cancel your Ancestry membership. Be sure to follow each step carefully to avoid any issues.
Step 1: Log in to Your Ancestry Account
- Go to the Ancestry Website: Start by visiting Ancestry.com and logging in with your username and password.
- Sign In to Your Account: Enter your credentials and ensure that you are logged into the correct account. If you have multiple accounts, be sure you’re logged into the one associated with your subscription.
Step 2: Navigate to Account Settings
Once logged in, you need to access your account settings to locate the cancellation option. Here’s how to do it:
- Click on Your Profile Icon: In the top right corner of the website, you should see your profile icon or name. Click on it to reveal the drop-down menu.
- Select ‘Account Settings’: From the drop-down menu, click on the option that says ‘Account Settings’ or ‘Settings.’
Step 3: Find the Membership Section
Within the Account Settings, you need to locate the section specifically for your membership.
- Look for ‘Membership’: Scroll through the settings until you find a section labeled ‘Membership’ or something similar.
- Click on ‘Cancel Membership’: In this section, you’ll see an option to cancel your membership. This may also be labeled ‘Cancel Trial’ if you are on a trial period.
Step 4: Follow the On-Screen Instructions
Once you click on the cancellation option, you will be directed to a page where you need to follow some on-screen instructions:
- Answer Any Questions: You may be asked why you are canceling your membership. While you are not obligated to provide an answer, it’s possible that Ancestry will offer alternative options to pause your membership or switch to a different plan.
- Confirm Cancellation: After following the prompts, you will need to confirm your cancellation. Make sure to carefully review all the details before proceeding.
Step 5: Check for Cancellation Confirmation
It’s essential to ensure that your cancellation is confirmed. After completing the cancellation process:
- Look for Confirmation on Screen: Ancestry may display a confirmation page to let you know that your membership has been successfully canceled.
- Check for an Email: Ancestry usually sends an email confirmation once the cancellation has been processed. Make sure you receive an email confirming your cancellation, which serves as a record of the transaction.
4. Alternative Methods for Cancellation
In some cases, users may encounter issues when trying to cancel their membership online. Here are a few alternatives:
Additional Tips to Keep in Mind
Here are some helpful tips to ensure a smooth cancellation process:
- Multiple Memberships: If you have memberships for multiple regions or multiple Ancestry accounts, you may need to cancel each subscription separately. Ensure you’re canceling the correct subscription associated with your current region.
- Pausing Your Membership: If you’re unsure about canceling and just need a break, Ancestry may offer the option to pause your membership rather than cancel it entirely. This option lets you retain your account data while temporarily halting payments.
- Refunds: While Ancestry typically does not offer refunds for canceled memberships, it’s worth checking their policy or reaching out to customer service if you’re seeking a refund for any unused portion of your subscription. If you’ve recently made a payment, you may want to inquire about a partial refund.
- Account Data: Remember that even after cancellation, all of your genealogical research, family trees, and DNA data will remain accessible to you. You’ll retain access to these materials as a free registered user, but your ability to search records and use advanced tools will be limited.
Common Troubleshooting Tips
In case you encounter any issues during the cancellation process, here are some tips to troubleshoot:
- You Can’t Find the Cancellation Button: Double-check that you are in the correct account settings section. If you’re still having trouble, contact Ancestry’s support team for further assistance.
- Email Confirmation Didn’t Arrive: Sometimes, emails might end up in your spam folder. Be sure to check there, or try requesting another confirmation through Ancestry’s help center.
- Unexpected Charges After Cancellation: If you see charges after canceling, contact Ancestry support immediately to resolve the issue. Keep your cancellation confirmation handy for reference.
Canceling your Ancestry membership is a simple process, but it’s important to follow the official steps to ensure that your subscription is fully terminated and that you receive proper confirmation. By understanding the steps, knowing what happens when you cancel, and following the tips and guidelines in this article, you can navigate the process with ease. Whether you’re simply taking a break or permanently leaving the service, this guide provides all the essential information you need to manage your Ancestry account effectively.