How To Cancel AT&T Next Up? – AT&T Next Up is an optional upgrade program that allows customers to trade in their eligible devices early and upgrade to a new one before their installment plan is complete. While this feature is beneficial for users who frequently upgrade their devices, some customers may decide to cancel it for various reasons, such as cost considerations or a change in upgrade preferences.
If you’re looking to cancel AT&T Next Up, this comprehensive guide will walk you through the process, including step-by-step instructions, important considerations, and frequently asked questions.
How To Cancel AT&T Next Up?
Canceling AT&T Next Up depends on how long it has been since you purchased your device. Below are the detailed steps based on different scenarios. If you recently bought your phone and are still within AT&T’s standard return and exchange period (typically 14 days), you can cancel AT&T Next Up by visiting an AT&T store.
Step 1: Locate the Nearest AT&T Store
Visit AT&T’s official store locator on their website to find a nearby retail location.
Step 2: Bring the Necessary Information
Ensure you have your AT&T account details, the phone you purchased, and any purchase receipts.
Step 3: Request Cancellation
Speak with an AT&T representative and inform them that you would like to cancel AT&T Next Up.
Step 4: Confirm the Changes
The representative will process your request, and you may receive a confirmation email once the cancellation is complete.
Important Notes About Cancelling AT&T Next Up
Before proceeding with cancellation, there are a few key points to keep in mind:
- No Re-Enrollment After Cancellation: Once you cancel AT&T Next Up, you cannot add it back to your installment plan. This means you lose the option to upgrade early under this program.
- Limited Time to Re-Add Next Up Anytime: If you change your mind, you can re-add AT&T Next Up Anytime within 30 days of cancellation by visiting att.com/restartNUA.
- Non-Refundable Payments: Any payments made towards AT&T Next Up before cancellation are non-refundable. Even if you haven’t used the upgrade feature, past payments will not be credited back to your account.
Frequently Asked Questions (FAQs)
1. Can I cancel AT&T Next Up at any time?
Yes, you can cancel AT&T Next Up at any time by following the steps outlined above. However, if you remove it, you cannot add it back later, except within 30 days using AT&T’s “Next Up Anytime” option.
2. Will I receive a refund for the payments I’ve already made?
No, payments for AT&T Next Up are non-refundable, even if you never used the upgrade option.
3. What happens if I cancel AT&T Next Up but later want to upgrade my phone early?
If you cancel AT&T Next Up, you will no longer be eligible for early upgrades through the program. Instead, you’ll have to pay off your device’s remaining balance in full before upgrading.
4. Can I remove AT&T Next Up and still keep my installment plan?
Yes, removing AT&T Next Up does not affect your installment plan. You will continue making payments for your phone as scheduled.
5. Is AT&T Next Up worth keeping?
It depends on your upgrade habits. If you like getting the latest phone models frequently, it might be beneficial. However, if you keep your devices for a long time, it may not be worth the extra cost.
AT&T Next Up is a convenient option for users who prefer upgrading their devices early, but it may not be the right fit for everyone. If you’ve decided to cancel, the process is straightforward, whether you visit an AT&T store within 14 days of purchase or cancel online afterward.
Before making your final decision, consider whether you’ll want the early upgrade option in the future. Since the payments are non-refundable and re-enrollment is limited, it’s essential to weigh your options carefully.
By following the steps outlined in this guide, you can efficiently remove AT&T Next Up from your plan and continue with your existing installment payments without the added cost.