How To Cancel BigCommerce Account? A Step-by-Step Guide!

How To Cancel BigCommerce Account? Are you looking to explore new horizons or reevaluate your online business strategies? If you’re considering parting ways with your current e-commerce platform, you might be wondering, “How to cancel my BigCommerce Account?” You’re in the right place! In this comprehensive guide, we will walk you through the steps of canceling your BigCommerce Account seamlessly. Whether it’s for business restructuring, budget optimization, or a shift to a different platform, we understand the importance of a hassle-free account cancellation process. So, let’s dive right into it and navigate the world of BigCommerce Account cancellation together.

How To Cancel Bigcommerce Account

in exploring the BigCommerce Account cancellation process is common among business owners, as it’s crucial to adapt to ever-evolving market demands. Your e-commerce journey is marked by various milestones, and the decision to cancel your BigCommerce Account is a significant one. Understanding the intricacies of this process can be a game-changer, ensuring that you transition smoothly to your next business phase. BigCommerce has been a reliable partner in your online retail journey, but if you’ve decided it’s time to move on, rest assured that we’ve got your back. We’ll provide you with valuable insights, tips, and a step-by-step guide to canceling your BigCommerce Account with confidence.

Desire to gain knowledge about canceling your BigCommerce Account stems from the need to make informed decisions. We recognize that your time is precious, and you don’t want to be bogged down by complicated procedures. That’s why we’re committed to simplifying the process for you. By the end of this article, you’ll have all the information you need to terminate your BigCommerce Account efficiently. You’ll also learn about potential pitfalls to avoid, ensuring that your transition to a new e-commerce platform is as smooth as possible. So, if you’re eager to discover how to cancel your BigCommerce Account without any headaches, read on and equip yourself with the knowledge you need for a seamless transition.

Action is the final step on this journey, and we encourage you to take it. The information you’ll find in this guide is invaluable for anyone contemplating the cancellation of their BigCommerce Account. We’ll provide you with clear, actionable steps to ensure that you cancel your account without any complications. Whether you’re looking to upgrade your online business, reduce costs, or explore new opportunities, knowing how to cancel your BigCommerce Account is a vital skill. So, if you’re ready to embark on this journey with us, let’s dive into the details and discover how to cancel your BigCommerce Account efficiently and effectively. Your e-commerce future awaits!

How to Cancel BigCommerce Account Paid Store Plan Online?

If you’ve decided to cancel your BigCommerce paid store plan and are looking to do it online, you’re in the right place. Follow these step-by-step instructions to successfully cancel your plan with ease. We’ll also provide some important tips and additional information to ensure a smooth cancellation process.

Important Note: Before proceeding, make sure you have all the necessary account credentials and access to your BigCommerce account.

Step 1: Log into Your BigCommerce Account

The first step is to log in to your BigCommerce account. Here’s how:

  • Open your web browser and visit the BigCommerce website (
  • Click on the “Login” button located at the top right corner of the homepage.
  • Enter your email address and password associated with your BigCommerce account, then click “Log In.”

Step 2: Navigate to Account Settings

Once you’re logged in, you need to access your account settings:

  • After logging in, you will be redirected to your dashboard.
  • Look for the “Account Settings” option in the navigation menu, usually located on the left side of the screen.
  • Click on “Account Settings” to proceed.

Step 3: Access Account Overview

From the Account Settings page, you’ll need to go to the Account Overview section:

  • In the Account Settings menu, you’ll see several options. Click on “Account Overview.”

Step 4: Choose the Store to Cancel

Next, you’ll need to select the specific paid store that you want to cancel:

  • Under the “Stores” section within the Account Overview, you should see a list of your stores.
  • Locate the name of the paid store that you wish to cancel, and click on it to access its settings.

Step 5: Initiate the Cancellation Process

Now that you’re on the settings page for your selected store, you can start the cancellation process:

  • Scroll down the page to find options related to your store plan.
  • Look for the “Cancel Store Plan” or similar button/link. This is usually located towards the bottom of the settings page.
  • Click on “Cancel Store Plan” to initiate the cancellation process.

Important Tips:

  • Review Your Contract: Before canceling your BigCommerce store plan, it’s essential to review your contract, including any cancellation fees or notice periods. This will help you understand the financial implications of canceling.
  • Export Your Data: If you have important data in your store (product listings, customer information, etc.), make sure to export it before canceling your plan. This will ensure you don’t lose any critical information.
  • Contact Support: If you encounter any issues or have questions during the cancellation process, don’t hesitate to contact BigCommerce customer support for assistance. They can provide guidance and support to ensure a smooth cancellation.
  • Confirmation Email: After successfully canceling your store plan, be on the lookout for a confirmation email from BigCommerce. This email should confirm the cancellation and provide any additional instructions or information.

By following these steps and keeping these tips in mind, you can cancel your BigCommerce paid store plan online with confidence. Remember to double-check all details before confirming the cancellation to avoid any unintended consequences.

How to Cancel Your BigCommerce Account by Calling?

Sometimes, you might decide to part ways with your BigCommerce store or account. One way to do this is by calling the BigCommerce Support team. In this step-by-step guide, we’ll walk you through the process of canceling your BigCommerce account via phone.

Important Tips Before You Begin:

Before you start, it’s crucial to keep a few important tips in mind:

  • Support PIN: Make sure you have your Support PIN ready. This PIN helps verify your identity and is necessary for account-related inquiries.
  • Operating Hours: The BigCommerce Support team is available to assist you between 7 am to 6 pm from Monday to Friday. Ensure you call within these hours for a seamless experience.
  • Phone Numbers: Choose the appropriate phone number to call based on your location. Here are the numbers to call based on your region:
    • US & Canada: 1-888-699-8911
    • Australia: 1-800-821-758
    • New Zealand: 0800-001046
    • United Kingdom: 0808-189-1224
    • Indonesia: 803-015-203-9781
    • Malaysia: 1800-813-018
    • Singapore: 800-852-3064
    • India: 000-800-100-4447
    • China: 400-120-9276
    • Hong Kong: 800-906-535
    • Philippines: 1-800-1-322-0070
    • South Korea: 080-808-098
    • Japan: 0120-692-386
    • Other: +1-512-758-7588

Now, let’s dive into the step-by-step process:

Step 1: Call BigCommerce Customer Support

Dial the appropriate BigCommerce customer support number based on your location from the list provided above. After dialing, follow these prompts:

  • Press 3 (Monday to Friday between 7 am – 6 pm): If you are calling within the specified operating hours, press 3 when asked.
  • Press 1 (After 6 pm): If you’re calling after 6 pm, press 1 to continue.

Step 2: State Your Request

Once you have chosen the appropriate option, you will be connected to a BigCommerce support team member. Clearly state that you want to cancel your BigCommerce store or account.

Step 3: Follow Guidance

The team member will guide you through the process of canceling your store. Be prepared to provide any necessary information or answer questions to complete the cancellation process successfully.

Additional Tips:

  • Support PIN: Ensure you have your Support PIN handy before making the call. This PIN is crucial for verifying your identity.
  • Be Patient and Polite: Remember that customer support representatives are there to assist you. Be patient and polite throughout the conversation.
  • Ask Questions: If you have any doubts or concerns during the cancellation process, don’t hesitate to ask the support team member for clarification.
  • Confirmation: Once the cancellation process is completed, ask for confirmation and any additional steps or documentation required for the cancellation to be finalized.
  • Billing and Data: Ensure you understand how the cancellation will affect your billing and data. It’s essential to clarify any financial or data-related matters during the call.

By following these steps and tips, you can successfully cancel your BigCommerce account by calling their support team. Remember to be prepared, patient, and clear in your communication to ensure a smooth cancellation process.

How to Cancel BigCommerce Account Subscription with a Cancellation Request?

If you’ve decided to cancel your BigCommerce subscription, you can do so by submitting a Cancellation Form. This step-by-step guide will walk you through the process of canceling your subscription, including important tips and additional information to make it as smooth as possible.

Step 1: Gather Required Information

Before you start the cancellation process, ensure you have the following information at hand:

  • Your Store URL: This is the web address of your BigCommerce store.
  • Support PIN: Your Support PIN is a security measure to verify your identity during the cancellation process.

Step 2: Access the Cancellation Form

  • Open your web browser and go to the BigCommerce website (
  • Locate the “Support” or “Contact Us” section on the website.
  • Look for an option related to canceling your subscription. This may vary depending on the website’s layout and design, but it’s typically found in the account management or billing section.

Step 3: Login to Your BigCommerce Account

  • Click on the login option.
  • Enter your Store URL and Support PIN in the provided fields.
  • Click “Login” to access your account.

Step 4: Find the Cancellation Request Form

Once you are logged into your account, navigate to the cancellation request form. It may be labeled as “Cancellation Form,” “Subscription Cancellation,” or something similar. Look for a link or button associated with canceling your subscription.

Step 5: Complete the Cancellation Form

  • Click on the cancellation form link.
  • You’ll be presented with a form that typically includes fields such as your name, email address, reason for cancellation, and any additional comments or feedback.
  • Fill out the form completely and accurately. Be honest about your reasons for canceling, as this feedback can be valuable to BigCommerce.

Step 6: Review and Submit the Form

Before submitting your cancellation request, take a moment to review all the information you’ve provided. Ensure that your Store URL and Support PIN are correct, and double-check your reason for cancellation and any comments.

Step 7: Confirm Cancellation

After submitting the form, you should receive a confirmation message indicating that your cancellation request has been received. BigCommerce may also contact you to verify the request.

Important Tips:

  • Be prepared to wait for a response from BigCommerce regarding your cancellation request. The time it takes to process cancellations can vary.
  • Keep records of all communication with BigCommerce throughout the cancellation process, including confirmation emails and support ticket numbers.
  • If you encounter any issues or do not receive a response within a reasonable timeframe, don’t hesitate to follow up with BigCommerce’s customer support to ensure your request is being addressed.

Additional Information: BigCommerce’s cancellation policy may include details about any potential fees or refunds associated with canceling your subscription. Be sure to review their terms and conditions for cancellation before proceeding.

In conclusion, canceling your BigCommerce subscription via a Cancellation Request Form is a straightforward process. By following the steps outlined in this guide and keeping important tips and information in mind, you can successfully cancel your subscription with ease.