How To Cancel United Utilities Services? Easy Guide!

How To Cancel United Utilities Services? Don’t worry; you’re not alone. Canceling utility services can often be a daunting task, but fear not, because we’re here to guide you through it step by step. Whether you’re moving to a new location, switching providers, or simply looking to end your relationship with United Utilities, this article is your go-to resource for a seamless cancellation process.

How To Cancel United Utilities Services

United Utilities Services have been a reliable source of water and wastewater services for countless households and businesses. However, life is full of changes, and there may come a time when you need to cancel their services for various reasons. Understanding the cancellation process is essential to avoid unnecessary charges and ensure a smooth transition to your next utility provider.

In this comprehensive guide, we’ll not only walk you through the steps to cancel United Utilities Services but also provide valuable insights and tips to make the process as painless as possible. So, whether you’re seeking to discontinue water supply, wastewater services, or both, stay with us to gain the knowledge you need to confidently cancel United Utilities Services and move forward with peace of mind.

Picture this: a cancellation process so clear and straightforward that you complete it effortlessly, knowing you’ve covered all the bases. Our goal is to equip you with the knowledge and confidence to cancel your United Utilities Services with ease. By the time you finish reading this article, you’ll have a clear understanding of the necessary steps, potential fees, and any crucial details you need to be aware of during the cancellation process. No more stress, no more confusion – just a well-informed, hassle-free experience.

So, if you’re ready to take control of your United Utilities Services and want to learn how to cancel them efficiently, keep reading. We’ll guide you through each step, ensuring you have all the information you need to navigate the process smoothly. Let’s get started on your journey towards canceling United Utilities Services confidently and without any unnecessary hassle.

How to Cancel United Utilities When Moving Out?

Moving out of your current location in the North West or to a place where you no longer require United Utilities services? Canceling your United Utilities service is a straightforward process that ensures you won’t continue to be billed for services you no longer need. Here, we’ll guide you through the steps to cancel United Utilities when you’re moving out.

Step 1: Contact United Utilities

The first and most crucial step in canceling your United Utilities service is to get in touch with their customer support team. You can do this by calling their dedicated Moving Out number at 0345 026 7661. Be prepared to provide certain information during this call.

Step 2: Gather Necessary Information

Before making the call, gather all the information you’ll need to expedite the cancellation process. Here’s what you should have on hand:

  • Move-Out Date: You’ll need to specify the exact date you moved to your new location. This ensures that United Utilities can calculate your final bill accurately based on your usage up to that date.
  • Final Meter Reading: It’s essential to provide your final meter reading from your previous home. This reading serves as the basis for your final bill, so make sure it’s accurate. If you’re unsure how to read your meter, United Utilities can guide you through the process during the call.
  • New Address: You’ll also need to provide your new address. This information is crucial for United Utilities to send you the final bill and any potential refund if you’ve overpaid.

Step 3: Call United Utilities

Once you have all the necessary information, call United Utilities at the provided number. When you get connected to a customer service representative, calmly and clearly convey the details you’ve gathered:

“Hello, I’m calling to cancel my United Utilities service as I’ve moved out of my previous address. My move-out date was [mention the date]. My final meter reading at my old address is [provide the reading]. I’d like you to send my final bill to my new address, which is [state your new address].”

Step 4: Verify Information

Ensure that the customer service representative accurately records the information you’ve provided. Double-check that your move-out date, meter reading, and new address are correctly noted.

Step 5: Confirm Refund Details (if applicable)

If you’ve overpaid and are entitled to a refund, inquire about the refund process. United Utilities should provide you with information on when you can expect to receive the refund and the method of payment.

Step 6: Receive Confirmation

Before ending the call, ask for confirmation that your United Utilities service has been canceled. This is important to avoid any future billing issues.

Important Tips:

  • Call in Advance: It’s advisable to contact United Utilities well in advance of your move-out date to ensure a smooth transition.
  • Keep Records: Keep a record of the call, including the date, time, and the name of the representative you spoke to, in case you need to refer back to it later.
  • Update Contact Information: Make sure your contact information is accurate, especially your new address, as this is where your final bill will be sent.
  • Meter Reading Accuracy: Be meticulous about taking your final meter reading to avoid any disputes over your bill.
  • Settle Outstanding Balances: Ensure that all outstanding balances are paid before canceling your United Utilities service to avoid any issues.

By following these steps and tips, you can cancel your United Utilities service smoothly and ensure that your final bill and potential refund are handled accurately. Moving out can be stressful, but canceling your utility services should be a straightforward process with the right information and preparation.

How to Cancel United Utilities Service Online?

United Utilities provides an online platform that makes canceling their services a breeze. If you’re moving or simply want to cancel their services without making a phone call, you can easily do so through their MyAccount Services. In this step-by-step guide, we will walk you through the process of canceling United Utilities service online, including setting up an online account if you don’t already have one.

Step 1: Gather Required Information

Before you start the cancellation process, make sure you have the following information at hand:

  • Your United Utilities account number (you can find this on your bills or account-related documents).
  • A valid email address.

Step 2: Access United Utilities MyAccount

  • Open your web browser and visit the United Utilities website at
  • Look for the “MyAccount” option on the website’s homepage and click on it. This will take you to the login page.

Step 3: Log In or Create an Account

If you already have a MyAccount, log in using your username and password. If you don’t have an account, click on the “Register for MyAccount” or “Create an Account” option.

  • Enter your account number and email address when prompted. Ensure the email address you provide is accessible, as United Utilities may send important notifications to it.
  • Create a secure password and follow the prompts to complete the registration process.

Step 4: Navigate to Cancellation

  • Once you are logged in, you will be in your MyAccount dashboard.
  • Look for an option related to “Cancel Service” or “Moving Out.” The exact wording may vary, but it should be something along those lines. Click on this option to proceed.

Step 5: Initiate the Cancellation

  • Follow the on-screen instructions to provide the necessary details for the cancellation, such as your move-out date, forwarding address, and any additional information requested.

Step 6: Confirm the Cancellation

  • Review the information you’ve provided to ensure accuracy. Make any necessary changes.
  • Look for a “Confirm” or “Submit” button and click on it to finalize the cancellation request.

Step 7: Verify Cancellation

  • After submitting the cancellation request, you may receive a confirmation email from United Utilities. Be sure to check your email inbox and verify that you’ve received this confirmation. It’s essential to keep this email for your records.

Important Tips:

  • Make sure to cancel your United Utilities service well in advance of your move-out date to avoid any additional charges.
  • If you have any outstanding bills or payments, settle them before initiating the cancellation process.
  • Save your confirmation email as proof of the cancellation.

By following these steps, you can cancel your United Utilities service online hassle-free. This method eliminates the need for phone calls and allows you to manage your account conveniently from your computer or mobile device.

FAQs About How To Cancel United Utilities Services?

1. How do I delete my United Utilities account?

To delete your United Utilities account, you will need to contact their customer service at 0345 075 0715. They will assist you with the account closure process.

Example: You’ve decided to move out of your current residence and no longer require United Utilities’ services. To stop your account and billing, call the provided number to request an account closure.

Important Tip: Ensure you settle any outstanding bills before closing your account to avoid any future complications.

2. Can I have my water meter removed from my United Utilities account?

If you move into a property that already has a water meter installed, you cannot request its removal. Water meters are typically installed by United Utilities to accurately measure your water usage.

Example: You’ve purchased a home with an existing water meter, and you prefer not to have one. Unfortunately, you are not allowed to request its removal.

In-depth Information: Water meters help monitor consumption accurately and promote water conservation. They are usually only removed in specific circumstances, such as a change in property configuration that renders the meter inaccurate.

3. What is the lowest bill guarantee on United Utilities? How does it work?

United Utilities offers a ‘lowest bill guarantee’ during the two-year trial period for customers using a water meter. This guarantee ensures that you won’t pay more than you would on a non-metered tariff, and any savings you make are yours to keep.

Example: You decide to switch to a water meter to potentially save on your bills. With the lowest bill guarantee, if your metered bills are higher than what you would have paid without a meter during the trial period, United Utilities will adjust your bill accordingly.

Important Tip: The lowest bill guarantee is an incentive to try water metering, as it ensures you won’t be financially worse off by making the switch.

4. Who owns United Utilities?

United Utilities is a publicly-traded company, and its ownership is divided among its shareholders. It is not owned by a single individual or entity.

In-depth Information: United Utilities Group PLC is a UK-based water company that provides water and wastewater services to millions of customers. Ownership is distributed among various shareholders, including institutional investors and individuals who hold shares in the company.

Additional Tip: Ownership in public companies like United Utilities can change over time as shares are bought and sold on the stock market.